Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Cadillac of Naperville
Naperville, IL
161 Reviews
WELCOME TO CADILLAC OF NAPERVILLE
Cadillac of Naperville believes in giving customers more choices, which is why we offer one of the largest Cadillac inventories in Naperville so that we can cater to each customer’s unique desires.
Cadillac of Naperville is proud to serve the greater Chicago, IL area, including Lombard and Aurora. We also serve our customers near Plainfield, Westmont, Oswego and Downers Grove. Batavia, Geneva, Winfield, Bartlett, and Saint Charles customers can come to our dealership. When you come to your Naperville Cadillac dealership, you will first notice our huge inventory of new and used cars and SUVs on hand. We are now offering the newest additions to the Cadillac family, the XTS, ATS and all new XT5 for Chicago customers, at your regional dealership, Cadillac of Naperville.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
By Type
Showing 161 reviews
May 21, 2021
Great professional service including their valet program or loaner - they always have the customer in mind first. Total satisfaction is the key with Cadillac of Naperville or loaner - they always have the customer in mind first. Total satisfaction is the key with Cadillac of Naperville More
by Joe.wysocki
May 08, 2021
They took the time to check out everything that I asked them to check out, like always they went above and beyond to fixed everything that was wrong with my 2012 Cadillac them to check out, like always they went above and beyond to fixed everything that was wrong with my 2012 Cadillac More
by cha1047002
February 19, 2021
BEWARE my daughter's car was brought into the dealership after being towed and was pulling to the left. After inspecting the vehicle the service manager Vic contacted me to tell me there was almost $4,000 w after being towed and was pulling to the left. After inspecting the vehicle the service manager Vic contacted me to tell me there was almost $4,000 worth of damage underneath the vehicle including rack and pinion both upper outer tie rods that needed to be replaced. Brought it back to the towing company that towed me which is local in the neighborhood I live in and he was a man of his words and replaced the left upper outer tie rod. Nothing else was needed again Beware of the service department. More
by mapman236
Employees Worked With
Vic service dept
February 01, 2021
What a nightmare! not what you expect when buying a Cadillac. This was my second vehicle from this dealership. There will not be another one. The paperwork was completely wrong. Total lack of caring. I Cadillac. This was my second vehicle from this dealership. There will not be another one. The paperwork was completely wrong. Total lack of caring. I noticed so discrepancies when finalizing the payment. They had me trading in a car that was not mine. The finance blamed the salesman. When I got home I noticed the registration was not in my name or for the car I bought. Then I checked over half the paperwork was wrong. The salesman came out to my house with new paperwork only to find some of the paper work was still wrong. This was after management and the salesman assured me it had been verified and they were great with details. The second time the salesman came out my name was not right. I told him just mail me the paperwork since it was 2 days before Christmas at this point. 8 days later I still had not received the paperwork. So I called the General Manager who again assured me everything would be fixed. Well mind you I am still getting emails for service for other peoples Cadillac. If you want to feel like you bought a used Yugo on Western Avenue from a shady used car lot, this is the place. Jan R More
by jru
Employees Worked With
John Phalen
January 16, 2021
Treated me like royalty from the moment out the car. Service gentleman kept me updated while I waited for my vehicle. Always a great experience at the Naperville Cadillac Dealer. Service gentleman kept me updated while I waited for my vehicle. Always a great experience at the Naperville Cadillac Dealer. More
by Patrice
January 15, 2021
I was treated like a valued customer even though I bought my Cadilac used I drive an hour away for oil changes just because of the Fantastic way I am treated there. Everyone goes out of their way to make y my Cadilac used I drive an hour away for oil changes just because of the Fantastic way I am treated there. Everyone goes out of their way to make you feel comfortable. And the service is always top notch. More
by Dan
Employees Worked With
Chris I think
December 28, 2020
Cadillac of Naperville took care of all my needs and was able to have all repairs covered before Christmas. They're the best. Jose Trujillo did all he could as my Service contact, and kept in constant conta able to have all repairs covered before Christmas. They're the best. Jose Trujillo did all he could as my Service contact, and kept in constant contact. More
by CTS-V Lover
Employees Worked With
Jose Trujillo
December 21, 2020
Where do I begin. I am at Cadillac regularly and I was recently there for service and they did NOT have any fresh bananas that I was counting on! Nor... marshmallows! They had hot chocolate (not the kind recently there for service and they did NOT have any fresh bananas that I was counting on! Nor... marshmallows! They had hot chocolate (not the kind I like) but who drinks it without the mallows! More
by kjdi
November 13, 2020
The service department representative, Christopher Halley met all of my request under the unusual virus circumstances that we deal with today. He preformed with a high degree of proficiency, personal Halley met all of my request under the unusual virus circumstances that we deal with today. He preformed with a high degree of proficiency, personally, professionally and responded to every question and the car was delivered on schedule. More
by adharlanjr
Employees Worked With
Christopher Halley
