Cadillac of Novi

Brought my car in for a 9:30 appointment. Was supposed to get a rental car. Waited 2 hours for it. When I picked up my brand new Cadillac it had a big dent in it. Took 3 weeks for the service Was supposed to get a rental car. Waited 2 hours for it. When I picked up my brand new Cadillac it had a big dent in it. Took 3 weeks for the service manager to contact me. It's not 2 months later and still not resolved. Horrible service. Will never take my car there again. More

Thanks Matt Lee, I had a very pleasant experience for buying the XT5 through him, he is very patience, friendly, and helpful. I had a very easy transaction, buying the XT5 through him, he is very patience, friendly, and helpful. I had a very easy transaction, More

5 Star service in sales and service here. My husband and I will only do business with Cadillac of Novi! My husband and I will only do business with Cadillac of Novi! More

You have to pick your sales consultant wisely. I’m a 3 time returning customer and will not be back. 1 out of the 3 sales consultant was good. The last two experiences were so bad and to make mat I’m a 3 time returning customer and will not be back. 1 out of the 3 sales consultant was good. The last two experiences were so bad and to make matters worse they won’t take accountability. It’s so discouraging to see old school sales tscktics. Just be honest. More

Big thanks to BRANDON THOMPSON for another excellent experience leasing a 2025 CT5! Brandon, your friendliness, patience, and expertise, along with your can-do attitude are requisite qualities in custo experience leasing a 2025 CT5! Brandon, your friendliness, patience, and expertise, along with your can-do attitude are requisite qualities in customer service that will keep me coming back. Having the car delivered to the house the same day by MATT LEE was so helpful and much appreciated. Matt was professional and adept at teaching me all the technological intricacies related to the new car. He even offered to set up the home remote garage door feature. I couldn’t ask for better service. You two guys are top notch! --Bob O. More

I’m really impressed with the improvements made over the passed 4 years. Great team passed 4 years. Great team More

This dealership is ALL about customer service. They drove this vehicle to my place of business so I could test drive it during my lunch break! WOW! Delivered the car to home which was an hour awa They drove this vehicle to my place of business so I could test drive it during my lunch break! WOW! Delivered the car to home which was an hour away. ALL STARS honestly. More

Extremely knowledgeable, kind, helpful sales department! I recently leased my second XT6 from Cadillac of Novi and I’m once again so impressed! I recently leased my second XT6 from Cadillac of Novi and I’m once again so impressed! More

Pleasant experience every time I get my oil changed. Staff is always friendly even if they are not working with you directly. Fast service & communication is always on point! Staff is always friendly even if they are not working with you directly. Fast service & communication is always on point! More

Thank you once again Brandon Thompson! I love my new XT6 and really appreciate all your hard work to make sure I got to drive it home! The professionalism, knowledge and friendliness alway I love my new XT6 and really appreciate all your hard work to make sure I got to drive it home! The professionalism, knowledge and friendliness always makes it fun to shop at Cadillac of Novi. Thanks to Terri in finance as well! See you next time! More