Cadillac of South Charlotte

Professional, Friendly, Personal and willing to negotiate. A real pleasure to purchase a vehicle from. negotiate. A real pleasure to purchase a vehicle from. More

Professional and treated us like family. Very knowledgeable about their business and vehicles they sell. No pressure, no nonsense, great experience. Very knowledgeable about their business and vehicles they sell. No pressure, no nonsense, great experience. More

I am writing to formally express my strong dissatisfaction with the service I recently received at your dealership. I brought my 2017 Cadillac ATS to your facility on or about July 26, 2025, o dissatisfaction with the service I recently received at your dealership. I brought my 2017 Cadillac ATS to your facility on or about July 26, 2025, originally for a shift cable issue, and clearly requested that your team inspect the vehicle and fix any other unknown potential problems to ensure future reliability. After your technicians assessed the vehicle, I was informed that the differential, brakes, and shift cable needed repairs. I was also told that these repairs were not covered under my Route 66 warranty, and I paid $2,262 out of pocket willingly and in good faith. Upon receiving my vehicle, I immediately noticed that none of the tire pressure sensors were reading, despite the claim that a four-point inspection had been performed. This issue was neither mentioned nor addressed by your staff. A staff member—who identified himself as having been employed for only 90 days—came out, added air to the tires, and said he would call me later. I never received that call. I then proceeded to a nearby car wash. As soon as the car was washed, it would not start, leaving me stranded and emotionally distressed. Please note: this occurred right after I attended a funeral, and I was already emotionally fragile. At that time, I had strong expectations that a professional service provider like Cadillac of South Charlotte would handle my vehicle with competence and care. When I returned to the dealership, the service advisor remained dismissive and rude. At first, I was told a loaner vehicle would not be provided, even though the failure was clearly linked to the service your team performed. Eventually, I was offered a loaner, but with a restrictive 50-mile daily allowance, despite the fact that I live 30 miles away from the dealership, making the restriction unreasonable and impractical. My Requests: 1. A clear explanation why the TPMS sensors were missed during the inspection. 2. An explanation of what caused my vehicle to fail shortly after a service visit. 3. An apology for the dismissive behavior and poor communication. 4. Appropriate compensation—such as a diagnostic labor credit, courtesy service, or fuel reimbursement. I intend to submit this complaint to Cadillac Customer Care as well. My priorities are a respectful resolution and accountability, not public conflict or litigation. I would appreciate the opportunity to address this matter directly and professionally. Please contact me at your soonest convenience at 704‑420‑9218 or email me at mzdimure@gmail.com. Sincerely, Joyrea Beason More

Alan H / Joanna B and their team provided excellent customer service. Recommend Cadillac of South Charlotte . customer service. Recommend Cadillac of South Charlotte . More

My experience with Cadillac of South Charlotte was great with excellent customer service. Ingrid was amazing. with excellent customer service. Ingrid was amazing. More

Everything went very smoothly picking up the vehicle. Justin, was very professional and efficient in the process. Everyone I encountered at this dealership was very nice and helpful. Justin, was very professional and efficient in the process. Everyone I encountered at this dealership was very nice and helpful. More

Everyone one we worked with was very friendly, answered all questions & made sure we were taken care of. all questions & made sure we were taken care of. More

Pleasant experience. Allen H is very knowledgeable about Cadillac vehicles and new EV products. Fastest paperwork process I've ever experienced and I purchase vehicles Allen H is very knowledgeable about Cadillac vehicles and new EV products. Fastest paperwork process I've ever experienced and I purchase vehicles yearly. More

Great experience with Camden and his patience while I figured out what I wanted and Greg Somher assisting me on technology!! Rockstars figured out what I wanted and Greg Somher assisting me on technology!! Rockstars More

From the moment I picked up the phone and Greg, the finance manager, answered, I knew I was in good hands. His voice was so welcoming, so calming — honestly, I felt like I was talking to a trusted frie finance manager, answered, I knew I was in good hands. His voice was so welcoming, so calming — honestly, I felt like I was talking to a trusted friend rather than stepping into the world of car buying! That first impression set the tone for an incredible experience at Cadillac of South Charlotte. When I arrived, Allen, my salesperson, absolutely lived up to — and exceeded — my expectations. Allen is not just knowledgeable; he’s patient, kind, and genuinely committed to making sure you drive away feeling confident and excited. He worked tirelessly with Greg to help find a payment that fit exactly what I was comfortable with — no pressure, no gimmicks, just real people helping real people. And while I’m tempted to joke that Allen must have superpowers for making the car buying process feel this easy (maybe he keeps a cape tucked under his shirt?), in all seriousness, their teamwork and customer-first attitude made this one of the best dealership experiences I’ve ever had. If you're even thinking about buying a car, do yourself a favor: head straight to Cadillac of South Charlotte, ask for Allen, and tell him Chantell sent you. Trust me — you’ll be glad you did! More