Cadillac of South San Francisco

I strongly advise exercising caution when dealing with this dealership. My experience was extremely disappointing and raised several concerns about their business practices. After agreeing to a deal ov this dealership. My experience was extremely disappointing and raised several concerns about their business practices. After agreeing to a deal over the phone for a vehicle, Nana confirmed the vehicle was sold to me and that the necessary paperwork would be sent shortly. Despite repeated follow-ups over several hours, the paperwork was never provided. Additionally, the dealership requested a $5,000 deposit and collected my credit card and personal information. Shortly afterward, I was contacted by a salesperson who informed me that the vehicle had been sold to another local buyer. Following this, my attempts to reach the dealership were ignored—calls from my number went unanswered, yet when I called from a different number, the call was picked up immediately. This suggests that my number was deliberately avoided. Based on this experience, I found the dealership’s conduct to be unprofessional and concerning. I recommend potential buyers proceed with extreme caution or consider alternative dealerships. More

Subject: Thank You for an Excellent Experience – Cadillac VISTIQ Dear Cadillac of South San Francisco Team, I would like to sincerely thank you for the outstanding service and professionalism your team VISTIQ Dear Cadillac of South San Francisco Team, I would like to sincerely thank you for the outstanding service and professionalism your team provided throughout my recent experience leasing a Cadillac VISTIQ on May 5, 2025, for my company AAP TRANSPORTATION LLC. From our first conversation to the final paperwork, everything was handled clearly and respectfully. I especially appreciate the support and patience of your staff during the selection and financing process. Your knowledge of the commercial registration and willingness to assist with all necessary documentation made a big difference. The VISTIQ fits our company needs perfectly, and I am genuinely impressed by its performance, comfort, and modern technology. I’m proud to have made this step with Cadillac and your dealership. I will absolutely recommend Cadillac of South San Francisco to other business owners and professional drivers. Thank you again for making this process smooth and memorable. Warm regards, Andrii Petrov AAP TRANSPORTATION LLC May 5, 2025 More

I am writing to express my profound disappointment and frustration with the service provided by this Cadillac Dealer regarding my purchase of a vehicle intended for **commercial use**. The dealership’s re frustration with the service provided by this Cadillac Dealer regarding my purchase of a vehicle intended for **commercial use**. The dealership’s repeated failures and unprofessionalism have caused significant inconvenience, financial strain, and wasted time over the past **eight months**. 1. **Incorrect Registration**: I explicitly purchased the vehicle for **commercial purposes** and requested commercial registration. Despite this, the dealership irresponsibly registered it under a **personal license plate**, rendering the vehicle unusable for my business. This error alone demonstrates a blatant disregard for clear customer instructions. 2. **Empty Promises & Financial Burden**: After multiple visits to resolve the issue, your staff assured me that the dealership would **cover my monthly payments** until the commercial plate was processed. To date, **not a single payment has been made**, and I have been forced to bear the financial burden of a vehicle I cannot legally use for its intended purpose. This is a severe breach of trust. 3. **Eight Months of Delays & Neglect**: Despite countless follow-ups, the commercial plate has **still not been issued**. Your team has repeatedly ignored my calls, emails, and in-person requests for updates. This lack of accountability and transparency is unacceptable for a business representing a brand as reputable as Cadillac. **Demand for Immediate Resolution**: This situation has caused undue stress, lost business opportunities, and financial harm. I demand the following actions **within 7 business days**: - Immediate issuance of the correct **commercial license plate**. - Full reimbursement of **all monthly payments** made since purchase, as promised. - Compensation for the time, resources, and income lost due to your negligence. If these demands are not met promptly, I will escalate this matter to Cadillac Corporate, regulatory agencies, and pursue legal action to recover damages. I strongly advise potential customers to exercise extreme caution when dealing with this dealership. Their inability to fulfill basic commitments and disrespect for clients’ time and needs is inexcusable. Be careful everybody this dealership they are playing game. More

After some research, I found an XT4 with the options I wanted at Cadillac of South San Francisco. I submitted an information request that evening, and the next morning, Ahmad reached out. After a bit of b wanted at Cadillac of South San Francisco. I submitted an information request that evening, and the next morning, Ahmad reached out. After a bit of back and forth, I explained that I was out of state and looking to lease. Ahmad came back with an offer I couldn’t refuse. I made it clear to both him and the sales manager, Nicholas, that I wanted the car registered in my home state. Nicholas said that per California law, they had to register it in California first, but I could transfer it to my home state later if I wanted. Not ideal, but I agreed and told them I’d book a flight to pick up the car that evening. Of course, after I booked the flight, I got an email saying there was an issue with the registration. After more back and forth, they suggested that if I knew someone in California, I could register the car to their address—which would be illegal in both California (since I'm not a resident of the state) and my home state. Then, they tried to push financing the car instead, claiming they could ship it to me without paying sales tax, which wasn’t true. I’d still have to pay tax when registering the car in my home state since it was purchased from a dealership. After that, communication completely stopped. I wasted a whole day, lost the cost of airfare, and all I got was a hollow apology. So, if you choose to do business with them, be careful and make sure everything is on the up and up. More