Calavan Kia West

I was extremely impressed on the customer service and professionalism. Alex took the time to educate me on the whole process. Driving Porsche for over 15 years and now in a KIA. This experience has been professionalism. Alex took the time to educate me on the whole process. Driving Porsche for over 15 years and now in a KIA. This experience has been amazing to say the least. Thank you!! More

Very professionally, knowledgeable and friendly experience from Jay.. He’s young but he makes the experience well worth it.. I will most definitely refer friends and family to him.. Also the financ experience from Jay.. He’s young but he makes the experience well worth it.. I will most definitely refer friends and family to him.. Also the financial officer was awesome as well!!! More

Very friendly and I felt comfortable being there. Both sales persons (NinaAllen and Ryan Wilson) were very, very accommodating. In fact, they both made it possible for Nina to drive me home in my new Both sales persons (NinaAllen and Ryan Wilson) were very, very accommodating. In fact, they both made it possible for Nina to drive me home in my new car because I didn’t feel comfortable driving at night yet. They were so patient and respectful towards me and I appreciated that. Those kind of qualities are a perk for your business! I will recommend your Kia dealership to friends. Thank you. More

I am strongly warning the public: what Calavan Kia West did to us was not “bad service” — it was unethical, negligent, and potentially criminal. My boyfriend dropped off his 2022 Kia Stinger at Calavan did to us was not “bad service” — it was unethical, negligent, and potentially criminal. My boyfriend dropped off his 2022 Kia Stinger at Calavan Kia West on July 14, 2025 for what should have been a simple warranty repair (a sunroof that came off its track). What followed over the next four months was the most unprofessional and disturbing experience we’ve ever had with any business. Visit #1 (July–September): They kept the car until September 17th, and during that time he had to pay $1,000 out-of-pocket for a rental — which he is still waiting to be reimbursed for. When the car was finally returned, the sunroof wasn’t aligned, the roof and paint were scratched, the back of the car had new damage, and the headliner was bent so badly that sunlight was literally shining through gaps around the sunroof. The seatbelt was jammed and locked, and there was damage around the entire vehicle consistent with someone welding or grinding metal near the car without protecting it. Visit #2 (September 19–23): The car had to be returned immediately. When picked up on Sept 23rd, the headliner was even more bent than before and now there was a loud, nonstop rattling from the roof. Again — worse than when it went in. Visit #3 (October 30–November 18): This is where the situation became completely unacceptable. While the car was supposedly being repaired, Calavan Kia employees put 295 unauthorized miles on the car — confirmed through the Kia app. The tracking even shows the car being driven at 2 A.M. and 4 A.M., despite the dealership being closed. This is not a test drive. This is using someone’s vehicle for personal reasons. We filed a police report on November 16th, and police confirmed that this type of unauthorized use is unlawful. They even advised that the vehicle could be reported as stolen if it wasn’t returned by the next day. When the car was finally “ready,” the manager’s (Chad) response to the entire situation was essentially “good luck.” No apology. No accountability. No explanation. The car smelled like smoke, it still rattles, the headliner is still damaged, and it doesn’t drive the same. Other important details: • We specifically requested that a certain tech (TJ) NOT work on the car — and they ignored that request. • We consulted an attorney (intentional tort/business tort was discussed). • The dealership’s negligence has caused repeated damage, loss of use, financial loss, and emotional distress. Bottom line: This dealership had our car for months, repeatedly damaged it, returned it in worse condition multiple times, and then put nearly 300 miles on it with documented overnight driving while it was supposed to be in their care. Their management dismissed all concerns and provided zero accountability. We are now pursuing legal action and continuing to work with law enforcement regarding the unauthorized use of the vehicle. If you value your car or your safety, DO NOT trust Calavan Kia West. The behavior we experienced was outrageous and completely out of line for any business. More

This is the best dealer experience yet that we have had in quite a while. in quite a while. More

Extremely proud of my car and Hugh and Brian. They help us a lot and we are very grateful They help us a lot and we are very grateful More

This is the third time I’ve bought a vehicle out of a car dealership. By far the easiest, fastest, nicest, one of ever been to. Uncle Steve is THE BEST. You rock Steve!!! dealership. By far the easiest, fastest, nicest, one of ever been to. Uncle Steve is THE BEST. You rock Steve!!! More

over charge for something they could not do on my car I need a refund need a refund More

Wasn’t expecting to purchase a car but they made easy and seamless! Very friendly too seamless! Very friendly too More

I had an amazing experience and find the car I really wanted. Thank you so Much wanted. Thank you so Much More