Caldwell Country Chevrolet

Scam, fraud, deception, bait-and-switch; all words that describe my experience at Caldwell Country Chevrolet. Hope yours is better, which I’m sure it will be. This speaks more to the integrity of individua describe my experience at Caldwell Country Chevrolet. Hope yours is better, which I’m sure it will be. This speaks more to the integrity of individuals when it comes time to do the right thing. In September of 2024, I purchased a used 2020 GMC 1500 AT4 Diesel from Caldwell Country Chevrolet. As I signed papers in front of finance manager, Mike Frees, he told me, and as the contract states, the truck would be covered by the service contract even though it had an after-market lift installed. I found out that was a lie months later when mechanical issues came up, and the warranty company said the contract was void due to the lift exceeding the coverage by half an inch. I called Mike and he offered to bring the truck in for repairs while looking for another policy to replace the one I was sold, which was a reasonable solution, so I gave it some time. The apologetic response from Mike Frees indicated he was very much aware of the level of misrepresentation that took place at his desk. However, he was unsuccessful in finding another service contract and when I asked for an alternative solution, that’s when I was informed by the GM, Adam Dunker, they would do nothing else beyond refunding the service contract, which to date, neither I nor the lender has received. I was told the one-time repair and refunding of the service contract would make me whole, but that doesn’t fix issues that come up down the road or the fact I never would have purchased this truck without a service contract. I proposed they buy back the truck; I proposed a monetary amount sufficient to reduce the lift to fall back into coverage, but no response. I’ve been patient and reasonable over the last several months, but unfortunately these issues get swept under the rug by dealerships. Why? Because even with a winning argument, who’s going to spend 10k on an attorney for this: no one, juice isn’t worth the squeeze, and they know that. These are cowards who will take advantage of you given the opportunity. More

Monica Martinez did a phenomenal job. Genuinely cares about the customer and will fight for you to get a great deal. Knowledgeable, caring, and trustworthy! Genuinely cares about the customer and will fight for you to get a great deal. Knowledgeable, caring, and trustworthy! More

The sales staff including the sales manager Lee Jenkins and sales rep. Zachary Montelongo were very helpful and courteous. Great people to work with. and sales rep. Zachary Montelongo were very helpful and courteous. Great people to work with. More

Everyone at this dealership is always extremely helpful. I purchased my first car and it was the easiest process i could’ve imagined. I purchased my first car and it was the easiest process i could’ve imagined. More

Can’t say enough positive about Milton, Lee and Mike. They made the buying experience seamless. Great job guys. They made the buying experience seamless. Great job guys. More

Salesman- Zachary Montelongo was very courteous, respectful, honest and knowledgeable. Zachary was extremly helpful and patient. We found Zachary to be polite in his explanation of options and int respectful, honest and knowledgeable. Zachary was extremly helpful and patient. We found Zachary to be polite in his explanation of options and introduced us to his Sales Manager and Finance Manager. Because ithis teamwork, we were able to make and close on the deal! More

I receive great service on my Chevrolet Tahoe and Silverado at Caldwell Country from the Service Advisors and staff. Silverado at Caldwell Country from the Service Advisors and staff. More

Great place to do business. Process was very easy. Thanks to Zach, Lee and Mike. Process was very easy. Thanks to Zach, Lee and Mike. More

We had a great experience working with Milton and Lee. They took great care of us and got us a good deal on a brand new car. We'll definitely return to work with them again when we are in the market for o They took great care of us and got us a good deal on a brand new car. We'll definitely return to work with them again when we are in the market for our next vehicle. More

We had a great experience working with Milton and Lee. They took great care of us and got us a good deal on a brand new car. We'll definitely return to work with them again when we are in the market for o They took great care of us and got us a good deal on a brand new car. We'll definitely return to work with them again when we are in the market for our next vehicle. More