Capital City Honda

The salesperson was very explanatory. The deal was good. The dealership is nearby. There were lot of selections. The deal was good. The dealership is nearby. There were lot of selections. More

Excellent experience Working with Cameron was easy fast and informative Total experience of acquiring my new Ridgeline was outstanding and informative Total experience of acquiring my new Ridgeline was outstanding More

Despite repeated amicable requests to stop sending marketing communications, an FTC complaint, a BAR complaint, and a BBB complaint, this company is STILL sending marketing materials in the mail. We j marketing communications, an FTC complaint, a BAR complaint, and a BBB complaint, this company is STILL sending marketing materials in the mail. We just got a postcard for deals on oil changes, repairs and wheel alignment. Business must be pretty bad. Just know that this company will stop at nothing to try to make a quick buck even if it means screwing you over in the process. For anyone that is interested, I confirmed on 1/8/2025 that Devin Smith no longer works here. Mike Patrick, the service director, also no longer works here (confirmed Oct 2024). Interesting. Where do I even start with these clowns? My wife got a recall notification in the mail back in May 2024 and took her 2003 Honda Accord here for the recall service, for the airbag inflator. They also charged her over $200 for a gas valve cover gasket replacement, which they needed to hold the car overnight to complete. The next day, while driving home from Capital City Honda, the brakes were spongy. Immediately upon getting home, we called Capital City Honda to inform them and the service technician suggested driving the car back for them to take a look. After pushing back, they agreed to call a tow truck to tow the car back to Capital City Honda 2 days later. They held the car overnight again, assured us everything was fine with the brakes despite no evidence of testing/inspection, yet while driving home again, with the brakes still spongy, the brakes failed on Folsom Blvd and the car crashed into a tree, totaling it. Had the car towed back to Capital City Honda again, and after a month of back and forth with Mike Patrick (the service director who no longer works there) we were informed that they would not take responsibility for what happened because (paraphrasing) they didn't work on the brakes. They made an issue of the aftermarket brake pads after the crash, but didn't mention them the first two times they had the car in their possession (for the initial recall repair, and then for the follow-up due to the resulting spongy brakes issue). They also downplayed the severity of the crash by trying to blame my wife for losing control of the car rather than a brake failure, despite the fact that she crashed into a tree on purpose to avoid running a red light with pedestrians in the crosswalk with cars right behind her. When we refused to pick up the car without documentation (at the time of the request the BAR was actively investigating), they then proceeded to have the car towed without prior warning and now a collections agency wants $3,520 for towing/storage charges incurred by the towing company. They are also refusing to provide documentation surrounding the authorization for and circumstances of the tow. All this despite the fact that they didn't provide a multi-point inspection report (the invoice says they did), and evidently didn't test drive the car to try to replicate the issue without involving the customer when it was towed back following the recall repair - Mileage In/Mileage Out on the invoice are the same number. If they did test rather than simply dismiss the concerns and call back the next day saying the car was good to go, I'd have thought they'd be eager to share the details. It's interesting how the General Manager at the time, and the service director and the service technician that worked on the car all no longer work there. Oh also, Capital City Honda is a fictitious business name per Sacramento County. The company's legal name is GPI CA-H, Inc., per the CA Secretary of State, for anyone needing that information. Extremely dishonest company. I would strongly caution anyone against doing business with them. If anything goes wrong, expect them to lie, deflect and avoid contact. Check out their BBB complaint (1/30/2025) and the business' response for more information. You have our contact information because you sent my wife postcards less than 2 weeks ago. More

Mung Nguyen was wonderful to work with. We drove 6 hours round trip to buy a car from Mung and it was totally worth it. No games, no nonsense. Just a straightforward, honest and friendly in We drove 6 hours round trip to buy a car from Mung and it was totally worth it. No games, no nonsense. Just a straightforward, honest and friendly interaction. Mung made the process enjoyable. I will definitely buy another vehicle from Mung in the future and recommend him to my friends and family. Thank you Mung! More

This dealership had several vehicles with different trim levels that I could see and compare to determine which vehicle was right for me. People were friendly and available to help. Our salesman, Brandon By levels that I could see and compare to determine which vehicle was right for me. People were friendly and available to help. Our salesman, Brandon Byrdsong, was very personable, knowledgable, and well informed about our vehicle. More

Royce and Mung were extremely helpful and efficient at getting me the best price on my new CRV. The whole process was quick and painless. getting me the best price on my new CRV. The whole process was quick and painless. More

Efficient and very caring. The team took really good care of us , especially Petricia! She accommodated me and wife when we stepped in and showcased her best cars. We were show The team took really good care of us , especially Petricia! She accommodated me and wife when we stepped in and showcased her best cars. We were shown every vehicle as options and she answered all our questions with patience and care. Thank you to the entire team for making our car buying process a lot simple and easy. I would also like to mention EZ from the finance team and Roy for all your help making sure the process was approved on the best terms and presenting our additional options. More

Mung was helpful and knowledgeable. He had the car ready for a test drive when I arrived. Least stressful car buying experience ever. He had the car ready for a test drive when I arrived. Least stressful car buying experience ever. More

Comfortable, smooth, friendly, professional, helpful, polite, efficient, not pushing me into anything, somewhat upfront, willing to negotiate polite, efficient, not pushing me into anything, somewhat upfront, willing to negotiate More

Felix and the team at Capital City Honda gave me a great deal! The experience was simple, straightforward, and pressure-free. I am very happy with my purchase of a new Honda Odyssey, and I would highly re deal! The experience was simple, straightforward, and pressure-free. I am very happy with my purchase of a new Honda Odyssey, and I would highly recommend Capital City Honda if you need to purchase a new vehicle (their service department looked great, too!). More