Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Capital City Honda

Sacramento, CA

4.6
530 Reviews
Call Dealership (916) 514-4085

3630 Fulton Ave

Sacramento, CA

95821

Directions

By Type

530 Reviews of Capital City Honda

August 17, 2023

Always Great Service! Paul is very friendly, had me in and out as quickly as possible. They have a service tracking app and video for the inspection! Will be coming back a More

by PatrickN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Sep 16, 2023 -

Capital City Honda responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Paul went beyond to help meet your expectations. We look forward to the opportunity to assist you again in the future!

August 16, 2023

My service advisor, Scott, was very thorough and explained everything in detail and answered all of my questions. The technician was able to work my brake rotors instead of having to wait days for n More

by Cari Fox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Krueger, sevice & the cashier who was so friendly and cheerful I didn’t get her name!
Report | Print
August 16, 2023

WITH THE EXCEPTION OF THE FIRST TIME THEY'VE BEEN GREAT! BEEN THERE 4 TIMES NOW. GREAT SERVICE. More

by anthonybyers95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V AND KENT
Report | Print
Aug 18, 2023 -

Capital City Honda responded

We appreciate you taking the time to leave us this feedback.

August 15, 2023

The service department needs to look at appointment procedure when one arrives for scheduled time it seems to be first come first served More

by suthpossum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michel
Report | Print
Sep 04, 2023 -

Capital City Honda responded

We are sorry it felt this way. As a policy we prioritize appointments over walk-ins, but never turn walk-ins away, however recently we have noticed that our check-in procedure had become a little disorganized and we have introduced a new process including 2 additional greeters with check-in capabilities that should make things much smoother and orderly. Our goal is to provide an outstanding experience to each guest every time and your feedback is helpful. Thank you. Devin Smith General Manager Capital City Honda 916-514-4001

August 15, 2023

Capital City Honda was clean and well staffed. Attendants greeted me immediately in my car and checked me in quickly. More

by CatharineBastunas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Salaza and M.J. the cashier counter
Report | Print
Aug 18, 2023 -

Capital City Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 14, 2023

I was treated with courtesy and in a reasonable time on a busy day. The warranty was maintained as I had recently purchased the parts (tires). I was in and out with no hassles or worries;) More

by monroe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Krueger
Report | Print
Sep 17, 2023 -

Capital City Honda responded

We are pleased to provide convenient and professional service when it is time to service your vehicle. We look forward to the pleasure of assisting you again!

August 12, 2023

They made sure to inform me of the problem & with approval we’re quick to fix my car. Very pleased with the outcome. More

by Cs95814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tabitha C.
Report | Print
Sep 06, 2023 -

Capital City Honda responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

August 12, 2023

Today I made an appt for an oil change at 7:45. I arrive at 7:35. I wasn’t checked in until probably 7:50. I was told my car would be ready at 9:30. Are you kidding me? Basically it took 2 hours More

by jasonhalstead1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob
Report | Print
Sep 11, 2023 -

Capital City Honda responded

Jason, We are sorry this service took longer than you expected. Our goal is to get customers checked in within 5 minutes of their appointment time, Arriving earlier than your appointment time doesn't ensure a faster check-in because the schedule is tight. We are adding technicians so we can better serve our clients and be respectful of your time. The goal is to have you in and out in 60-90 minutes for a basic oil change, hopefully you will return for your next scheduled service so we can demonstrate our progress. We are committed to providing an outstanding experience for each and every one of our valued guests like you. Devin Smith General Manager 916-514-4001

August 12, 2023

The people that work here are helpful but I have had many experiences where things are not communicated clearly. The wait time is always way longer. Whoever is booking appointments is over booking and causin More

by alexyssvaldez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael McKnight
Report | Print
August 10, 2023

Great dealership! Knew what my Honda Ridgeline needed and at a fair price. I will be going back. More

by alexagnicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Sep 01, 2023 -

Capital City Honda responded

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

1
...
32
33
34
...
53