Capital City Honda

We could not trust anyone in the dealership. The salesman Jonathan Lewis was nice but failed to explain any of the technical aspects of the vehicle. We were informed that we could look it up on The salesman Jonathan Lewis was nice but failed to explain any of the technical aspects of the vehicle. We were informed that we could look it up online when we got home. The sales manager Luis Lopez Garcia blatantly lied to us on multiple occasions concerning additional costs that the dealership had to add on to the deal. Specifically the additional costs of a GPS tracker and the application of resistall fabric protection. The vehicle we purchased had arrived the night before and was still wrapped in plastic when we initially inspected it. The salesman informed us that all they had to do was to “detail” the car and there were no additional items to be added to the car. Enter the sales manager Luis Lopez Garcia to close the deal. The deal suddenly had two additional cost totaling $1,600 which included a GPS tracker and fabric protection. The sales manager informed us that the technicians in the back had “just” installed the GPS tracker and the resistall fabric protection at a cost of $1,600. I told him he was lying because the vehicle was wrapped in plastic just 15 minutes prior to our meeting and I stood up and demanded to see the vehicle immediately or the deal was off. The sales manager relented and told us he removed the additional costs - or so we thought. Enter the finance manager Roy Prasad. To close the deal (again) a somber finance manager showed paperwork that had removed the cost of the GPS tracker and the fabric protection and the only additional cost was the sales tax and destination fees. I thought the sales tax number seemed high but sales tax is sales tax - right? It’s when we go back to the finance manager’s office to review and sign the sales contract is when I realized that he attempted to hide and add the cost of fabric protection cost in the sales tax section of the contract (an additional $850). I informed the finance manager that he was attempting to include the cost of the fabric protection in the sales tax section of the contract and he blatantly lied and said it was a city sales tax ( the city does not have a sales tax). For a second time I had to demand the removal of the cost or the deal was off. He relented and removed the additional costs. At the end of the deal, the finance manager Roy Prasad requested that when the dealership sends a request for a review that we give them a 10 out of 10 rating and in exchange he would give us all weather floor mats and a free tank of gas. I requested that deal in writing and Prasad grabbed the sales manager business card wrote on the back of it “ floor mats all weather. Full tank gas”. More

Employees were patient and understanding of customers needs. They were attentive and reassuring to our needs. needs. They were attentive and reassuring to our needs. More

My salesman John (I believe was his name) Was amazing. He treated me like his own daughter and I felt so comfortable working with him. He treated me like his own daughter and I felt so comfortable working with him. More

Great experience! Monica made it very pleasant! Josh was right there to help out as well. My car purchase experience was easy. Monica took the time out to explain all Monica made it very pleasant! Josh was right there to help out as well. My car purchase experience was easy. Monica took the time out to explain all the details to me. Thank you! More

The entire staff at Capital City Honda was professional and had great business etiquette, which made for a fantastic buying experience. I’ll see you for my next vehicle! and had great business etiquette, which made for a fantastic buying experience. I’ll see you for my next vehicle! More

Poor experience purchasing a used car here. Sales staff was not transparent about pricing, applied forced dealer add-ons, and used shady and deceptive negotiation tactics by playing with the go Sales staff was not transparent about pricing, applied forced dealer add-ons, and used shady and deceptive negotiation tactics by playing with the govt fees. They refused us getting a pre-purchase inspection (major red flag). They claimed they do a rigorous inspection themselves but we discovered later all the tires were left underinflated and there is loose weatherstripping on the car. At the dealership, we were left waiting for 2 hours between sales and finance in the dealership with nobody checking on us. To top it off, they failed to submit title/registration paperwork to DMV for 4 weeks, and we still haven't gotten our paperwork 6 weeks after purchase. I shared feedback with the GM after they solicited it from me, but they did not acknowledge or respond. Stay away from this dealership! More

Peter and his team provided great service and answers all the questions that I have the questions that I have More

Parked and walked to the car i wanted. No one ever approached me to see if i needed anything. Had to walk all the way inside. When inside still had to find someone to help me. No one ever approached me to see if i needed anything. Had to walk all the way inside. When inside still had to find someone to help me. More

Great customer service. Pay attention to customer and good hospitality. Listen to customer. Resonable price of vehicle with no mark up. Pay attention to customer and good hospitality. Listen to customer. Resonable price of vehicle with no mark up. More

It was fantastic to work with Ms. Sierra Lewis. She guided us to the right car for our family. Her expertise and attention to detail were greatly appreciated. Everyone we came in c Sierra Lewis. She guided us to the right car for our family. Her expertise and attention to detail were greatly appreciated. Everyone we came in contact at Capital City Honda was professional and answered our questions. We felt very taken care of. More