Capital City Subaru

The service manager threatened not to service my car if I dId not promise, in advance, to give a 8 or better review. dId not promise, in advance, to give a 8 or better review. More

I have owned Subarus for 25+ years and obviously love the car. This dealership has impressed me with their friendliness and willingness to help me. Mike Smith has gone above and beyond twice now for me and car. This dealership has impressed me with their friendliness and willingness to help me. Mike Smith has gone above and beyond twice now for me and solidified my desire to make Capital City Subaru the dealership I will rely on in the future. More

I purchased a 2011 Subaru Outback from Capital City Subaru on 12/31/23. I needed a vehicle right away as my Volvo needed yet more expensive repairs. I spoke with Brett Cushing, Sales Consultant. Subaru on 12/31/23. I needed a vehicle right away as my Volvo needed yet more expensive repairs. I spoke with Brett Cushing, Sales Consultant. He said they had a 2011 Subaru Outback that was just traded in.  He said if I don't purchase it, it would just go to auction. (I was an auto claims adjuster for 30 years which included handling total losses and having contact with salvage yards.   My guess is that the auction house would have paid $3,000 at most for the vehicle.) He went and spoke with the manager, Shawn Ramos, Sr., and came back with a price of $9,000.  The vehicle had a little less than 149,826 miles on it.  In this 1 yr 3 months I have put 10,000 miles on the vehicle.  It now has 160K miles on it.  Not long after purchasing the Subaru, it was clear to me why the vehicle was traded in.  It needed brakes and rotors, a wheel bearing, cv axle, battery, and ball joints on both sides,   Also all of the doors won't stay open and each one will keep closing when trying to put things in the vehicle, i.e. groceries.  How much for all of these repairs?     About $5,500.00.  I had all of the repairs done except for the doors and I did get a 2nd opinion for the repairs. More

If they were looking to win and award for worst customer service then give them a trophy. service then give them a trophy. More

Just bought our 5th Outback. Great dealer and excellent service department. Bri is the best; Jim and Josh in service are terrific. Highly recommend. Great dealer and excellent service department. Bri is the best; Jim and Josh in service are terrific. Highly recommend. More

Just purchased at 2020 Outback XT Onyx and can't say enough good things about all of the staff here at Capital city Subaru. From the sales rep colby to the used car manager Shawn and the business manage enough good things about all of the staff here at Capital city Subaru. From the sales rep colby to the used car manager Shawn and the business manager Al. It was an absolute pleasure to work with you through the simple easy process that you make it. I actually work in the industry and can't say enough great things about this dealership. Highly recommend!!!!! THANK YOU More