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Capital City Subaru

Concord, NH

4.6
79 Reviews

150 Manchester St.

Concord, NH

03301

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79 Reviews of Capital City Subaru

November 03, 2011

Great transaction, low pressure, Bob Joyce was great to work with. The car had a limited 30 day/1,000 mile warranty. We had a cooling problem at 32 days/1,700 miles, turned out to be a leaking head gaske More

by bardahlspl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Joyce
July 31, 2011

They have been servicing my vehicle for the past ten years. They're honest, attentive and they take such good care of me that when it was time to buy a new car I wouldn't have thought to go anywhere el More

by SueCass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kent Melchior and Fred Clifford
July 29, 2011

We had not planned to replace our Volvo S80 in 2011, but we found that working with Ed Reilly Subaru was a very positive experience. We had visited other dealers and looked at other manufactures without fe More

by desbiam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana
April 11, 2011

Been going to Ed Reily's for ?15 yrs and always find everything and every one to be wonderful and always most helpful. I have bought at least 4-5 Subaru's there. Service dept. is the best. If somethi More

by mollysasha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred, Kent, Peter, finance manager and Shawn
March 26, 2011

Took my 2004 Subaru Outback to these folks as my experience the another Subaru Dealer absolutely sucked. They had diagnosed our car with a blown head gasket, not something that we had planned for.Ed More

by csalisbury
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Many folks
March 24, 2011

I bought a new 2011 WRX in January from Ed Reilly Subaru. I couldn't find the title for the Honda Element I was trading in, but they assured me it wasn't a big deal, that they could get a replacement. Only More

by StudioCat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana
March 22, 2011

A few weeks ago, I was in the market for a used car. I stopped in to just ask if they had anything for around $10,000.00 or so. The salesman who had greeted me at the door guffawed and said in a very rude More

by Darmok
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
not sure
Apr 04, 2011 -

Capital City Subaru responded

Hello, My name is Shawn Boisvert I am the General Sales Mgr at Ed Reilly Subaru. I want to apologize on the part of my sales staff for treating you poorly when you visited our Dealership. I would like to offer you a trip back to the dealership and I personally will take care of you when you come in. Would you be able to come back in? I was wondering if you could delete your review and give us another shot at earning your business? Once again, I apologize and would like to make it up to you. This is not how we treat our customers here at Ed Reilly Subaru. Thank you, Shawn Boisvert (GSM)

Apr 04, 2011 -

Darmok responded

I realize that everyone has a bad day sometimes and I will consider removing this after a while, but I found a great car at Hyundai of Keene that was in my price range so I don't have any reason to come back to your dealership. I usually wouldn't even bother writing a review at all, but the attitude I got was downright snobby. I felt like I was kind of treated like trash. I do appreciate the apology, and I would hope that this isn't a usual occurrence. Thank you for your time.

Apr 04, 2011 -

Capital City Subaru responded

Thank you for getting back to me so fast. If you are in the market down the road please feel free to ask for me. Once again, sorry for how you were treated. Enjoy your new car! Thank you, Shawn Boisvert (GSM) Ed Reilly Subaru

Apr 06, 2011 -

Darmok responded

Thank you!

December 27, 2010

After a month or so searching the Internet for a used Dodge Caravan within a 50 mile radius of my home, I found a promising candidate at Ed Reilly's. My regular mechanic, who's an expert ASE certified d More

by PJ53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh (sales)
December 24, 2009

I just bought a 2010 Subaru Legacy at Ed Reilly Subaru this past month. This was the most pleasant experience I have ever had at a dealership. I emailed the internet sales manager Bill Hybsch and explaine More

by Subaru4Life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Hybsch
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