Capital Ford of Wilmington

The service advisor was fine to deal with. However, when you're given an appointment on a certain day, your vehicle should not have to sit there for two weeks before they actually start worki However, when you're given an appointment on a certain day, your vehicle should not have to sit there for two weeks before they actually start working on it. You need to be more realistic about scheduling. More

Trey was a very good salesman and Scott was very good doing the paper work. Thanks again doing the paper work. Thanks again More

Excellent experience, Salesman Doug was very professional. The vehicle was clean and full of fuel when I picked it up. professional. The vehicle was clean and full of fuel when I picked it up. More

I have purchased many vehicles from this dealership and this visit was less impressive as the ones in the past. All paperwork was done at a table in the lobby, very weird. this visit was less impressive as the ones in the past. All paperwork was done at a table in the lobby, very weird. More

These guys are the lease kings. I came to them with a national offer that other dealers were not willing to honor. DeShawn and the team kept working until we ended up with a deal I came to them with a national offer that other dealers were not willing to honor. DeShawn and the team kept working until we ended up with a deal that was even better than advertised! Some dealers are not good with leases, Capital Ford is. More

Great car buying experience. Would buy from again. Would give them 6 stars if I could ! Purchased a beautiful CPO F150. Edit : Would also to add pricing was 100% Transparent Would buy from again. Would give them 6 stars if I could ! Purchased a beautiful CPO F150. Edit : Would also to add pricing was 100% Transparent, that is getting a lot harder to find these days ! More

Very nice experience. Process was very smooth and the sales rep was very professional. I’d recommend. Process was very smooth and the sales rep was very professional. I’d recommend. More

Had a great experience working with Robert Fink. He and the driver Ted, made the entire experience easy. He and the driver Ted, made the entire experience easy. More

They did nothing to investigate the obvious issues with the trucks suspension. Issues that were brought up a week after purchase and I have been fighting diligently to resolve for 5 months now. They kept i the trucks suspension. Issues that were brought up a week after purchase and I have been fighting diligently to resolve for 5 months now. They kept it a month and half and only drove it like 20 miles collectively just to be “unable to confirm”. Funny thing is anyone who drove it off the lot would have duplicated it when it bounced like a basketball leaving the lot. My truck has been in Service just about as long as I have driven it since purchase. I’ve been told by another Ford Dealer that I was screwed by these guys and advised by Ford corporate to seek legal action because they sold me a loaner and notated the car as new, directly lied to me about the length of warranty it came with and now refuse to fix any of the issues that shouldn’t be present on a 5 month old truck because it’s really a year and a half old with that much wear and tear even though it was supposedly “new” at the end of April. Is was overcharged for truck and then kicked in the face when all I had asked is to get what I paid for. More

Very professional, Robert helped me find my dream car in no time, he was very helpful and able to answer all of our questions! I would definitely recommend this dealership to everyone! no time, he was very helpful and able to answer all of our questions! I would definitely recommend this dealership to everyone! More