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Capital Toyota, Inc.

Chattanooga, TN

4.8
1,749 Reviews
Capital Toyota has been serving Chattanooga, TN and the surrounding Hamilton County area since 1967. In fact, we were the very first Toyota dealer in the state of Tennessee. We specialize in the full line up of Toyota and Scion products including the best-selling car in the world, the Toyota Camry. Other Toyota cars include the Corolla, Highlander, Tacoma, and the Tundra. And if you are considering a pre-owned vehicle of any make or model, then you have come to the right place. We have one of the largest inventories of Pre-Owned Vehicles in the area. Capital Toyota is one of the most complete car dealerships around. If you have an automobile need of any kind, we can deliver! Please visit our Service Center, Parts Center, Collision Center, Detail Center, or Finance Center for more information. Here at Capital Toyota, we strive to treat each customer as we would a guest in our home. Furthermore, Capital Toyota treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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5808 Lee Highway

Chattanooga, TN

37421

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Showing 1,749 reviews

November 19, 2025

Fantastic Dealership. Everyone is professional while being friendly and helpful. Great service and waiting area. Thank you More

by msderay3
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2025 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our team and enjoyed our service and waiting area. Providing friendly, professional service is always our top priority. We appreciate your feedback and your business—thank you for choosing Capital Toyota! We look forward to welcoming you back again.

November 14, 2025

Luke and curry, was very professional and really great people to work with. They affordably got me out of my older vehicle, and into a new to me Tundra! Thanks so much to Luke Hefner, he was exceptionally More

by deaconhiggins1
Recommend Dealer
Yes
Employees Worked With
Chandler Capehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curry Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Hefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2025 -

Capital Toyota, Inc. responded

Thank you so much for sharing your experience with us. It means the world to hear how well Luke and Curry took care of you. They both have such a heart for helping people, and knowing they guided you through the process with professionalism, warmth, and genuine care makes us incredibly proud. We’re thrilled you were able to move out of your older vehicle and into a Tundra you feel good about. Luke’s thoroughness and kindness shine through in everything he does, and we’ll make sure he knows how much his efforts meant to you. Thank you again for choosing Capital Toyota. We’re grateful for you, and we hope you enjoy every mile in your Tundra!

November 10, 2025

Luke was so helpful and amazing to work with! He helped find the perfect vehicle for me! I highly recommend him if you are looking for a car! He’s funny and honest and clearly loves helping oth More

by Teesquared1
Recommend Dealer
Yes
Employees Worked With
Chandler Capehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curry Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Hefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2025 -

Capital Toyota, Inc. responded

Thank you so much for sharing your experience! We’re thrilled to hear Luke could help you find the perfect vehicle and make the process enjoyable. His honesty, humor, and genuine care for our guests really shine, and we’re so glad it made such a positive impact. We truly appreciate you choosing Capital Toyota!

November 08, 2025

Bought a 2017 Chevy Tahoe premier from capital toyota in April 2025, paid roughly 30k. Could not have had more trouble out of this vehicle so far. AC compressor failed, brand new tires that have problems si More

by rad_mitchell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chandler Capehart
2.0
This rating includes all reviews, with more weight given to recent reviews.
Curry Stone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Hefner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2025 -

Capital Toyota, Inc. responded

Rad, thank you for sharing such detailed feedback. I’m truly sorry to hear about the ongoing issues with your Tahoe and the frustration it’s caused—especially with your growing family relying on a dependable vehicle. That is absolutely not the experience we want for any of our guests. We take concerns like yours very seriously. While we always strive to ensure the quality and reliability of our vehicles, it’s clear that your situation fell far short of that standard. I’d like to personally help make this right and ensure your vehicle is thoroughly evaluated and any necessary solutions are addressed promptly. Please contact our management team at your earliest convenience so we can review the specifics of your vehicle and work toward a resolution that restores your confidence in Capital Toyota. Your family’s safety and trust are incredibly important to us, and we want to do everything we can to make this right.

Nov 15, 2025 -

rad_mitchell responded

I appreciate the efforts made my Luke and curry to rectify this. Please let me know what can actually be done at this point to resolve the numerous issues and I’ll be happy to work with whomever. While I don’t see how past issues can be resolved after having to attempt to deal with the warranty company and out of pocket expenses with other shops, I am all “ears”. Thanks again for attempting to rectify these ongoing concerns with my vehicle.

November 07, 2025

Excellent service the minute I got out of my Toyota. Very professional staff and very nice waiting area and bathrooms. More

by btutton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2025 -

Capital Toyota, Inc. responded

Thank you so much for the excellent review! We are thrilled to hear that you experienced professional staff and that we made a great impression with our service from the minute you arrived. We also appreciate you mentioning the nice waiting area and bathrooms—we work hard to keep our facilities welcoming! We look forward to your next visit to Capital Toyota!

November 07, 2025

Jonah is an excellent service consultant. He took the time to listen to my concerns about my vehicle and was very helpful. More

by wjkimsey@mmfirmlaw.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonah Johnson
Nov 07, 2025 -

Capital Toyota, Inc. responded

Thank you so much for sharing your experience! We’re thrilled to hear that Jonah took the time to listen and provide helpful guidance for your vehicle. Your kind words mean a lot, and we’ll be sure to share them with him. We look forward to serving you again with the same care and attention!

November 07, 2025

Chris Smith provided outstanding customer service! He was patient and answered all my questions which I appreciate! More

by Dragonfly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2025 -

Capital Toyota, Inc. responded

Thanks for the 5-star review! We're thrilled that Chris Smith provided you with outstanding customer service. His patience and attention to your questions are exactly what we aim for. We appreciate your business and hope to see you again at Capital Toyota!

November 07, 2025

The dealership went above and beyond when they didn’t have a battery in stock that I needed. Great customer service. More

by Kj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2025 -

Capital Toyota, Inc. responded

Thank you for sharing this great feedback! We are so glad that Scott Lundeen and the service team were able to go above and beyond to get you the battery you needed, even when it wasn't in stock. That proactive service is what we strive for! We appreciate your business.

November 05, 2025

From beginning to end, they were fantastic. Very friendly and very helpful. I love the option of having the car picked from work or home so I don’t have to wait in the lobby. The service tech r More

by klpcummings21
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I’m unsure of the lady that took payment over the phone, but she was very helpful and kind.
Nov 07, 2025 -

Capital Toyota, Inc. responded

Thank you so much for sharing your experience! We’re thrilled to hear that our team made the entire process easy and enjoyable, from pickup to service. We love being able to offer convenient options and honest, pressure-free guidance. We’ll be sure to share your kind words with everyone involved—they’ll be delighted!

November 04, 2025

Kamryn my sales woman, the sales manager (mine was Curry), and the finance managers are all amazing and will really work with you and the finance companies to get the best deal possible deal. They al More

by Dealioo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chandler Capehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curry Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kamryn Sliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2025 -

Capital Toyota, Inc. responded

Thank you so much for sharing your experience! We’re thrilled to hear that Kamryn, Curry, and our finance team made the process smooth, honest, and stress-free. Your kind words mean a lot, and we’re honored to be your go-to place for buying a car in Chattanooga!

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