Capital Toyota, Inc.

Capital Toyota, Inc. responded

Thank you for sharing your wonderful experience with Currie and our team at Capital Toyota! 🌟 We're thrilled to hear that Currie went above and beyond to ensure that your entire journey, from the test drive to the purchase, was exceptional. Currie is indeed a shining example of excellent customer service, and your kind words reinforce our commitment to taking care of our customers. We're delighted that you are extremely happy with your experience with our sales team and closing process. If you ever have more feedback or need further assistance in the future, please don't hesitate to reach out. Congratulations on your purchase, and we can't wait to serve you again at Capital Toyota!

Capital Toyota, Inc. responded

We sincerely apologize for the inconvenience you experienced during your recent visit to Capital Toyota. We deeply regret that it took longer than anticipated to identify the issue with your vehicle, and we're truly sorry to hear that we were unable to provide a solution. Your time is valuable, and we understand the frustration that comes with delays and unresolved issues. We strive to ensure that every customer's concerns are addressed promptly and effectively, and it's clear we fell short of our own standards in this instance. If you would be open to giving us another opportunity to assist you, we'd like to work towards rectifying this situation. Please feel free to reach out to our service manager directly, and we'll do our utmost to ensure a more positive experience moving forward. Thank you for bringing this matter to our attention. We appreciate your feedback and hope to have the chance to regain your trust.

Rob responded

I thought a 3 hour wait to tell me that you couldn't fix it was ridiculous. Especially given the fact I was with my special needs son who is in a power wheelchair. I was then told I could take it across the street to get it repaired. Then I was charged $98+ for the service call. And to tell you the truth, I don't think the diagnosis is right. I noticed a broken cable that goes to the trunk button later that day. I will end up taking it to my local mechanic to get fixed. I am just totally disappointed in Toyota. I think at most it should have been an hour wait. I think because of the wasted time, they shouldn't have even charged me!!!!!

Capital Toyota, Inc. responded

Thank you for taking the time to share your wonderful experience with our sales team here at Capital Toyota! 🚗🌟 We're thrilled to hear that Marco left a positive impression on you and made your car-buying journey a pleasant one. Our team takes pride in providing excellent service, and it's fantastic to know that Marco's assistance stood out to you. We're committed to making sure each interaction is both helpful and enjoyable. Your kind words mean a lot to us, and we're here to help anytime you need us. Enjoy the road ahead with your new vehicle, and thank you for choosing Capital Toyota as your dealership of choice! 🚙🛣️

Capital Toyota, Inc. responded

Thank you so much for your heartwarming review and for choosing Capital Toyota as your trusted automotive partner for many years! 🚗💙 We're absolutely thrilled to hear that you've had consistently great experiences with us. Efficiency is our aim, and we're delighted to know that your wait time was minimal when you visited us. We understand the importance of clear communication, especially when it comes to repairs, and we're overjoyed that our updates on the repair process met your expectations. Your loyalty and kind words truly warm our hearts. We're here to make sure your experiences with us continue to be exceptional, so please don't hesitate to reach out if you need anything in the future. Safe travels, and we look forward to serving you for many more years to come! 🌟🚙

Capital Toyota, Inc. responded

Thank you for your glowing review! 🚗🌟 We're absolutely delighted to hear that your experience at our dealership was enjoyable and that Curry made the car-buying process easy and stress-free for you. At Capital Toyota, our team's goal is to provide outstanding service and assistance throughout every step of the journey, and we're thrilled that you felt at ease with your decision. Your recommendation and kind words mean a lot to us. If you ever need anything else or have more feedback to share, please don't hesitate to reach out. Congratulations on your new car, and we look forward to serving you again in the future! 🚙😊

Capital Toyota, Inc. responded

Thank you for sharing your positive experience with us! 🚗🌟 We're delighted to hear that you were able to schedule your appointment easily and that our team provided you with a friendly and pleasant experience. At Capital Toyota, we strive to make every step of the process as convenient and enjoyable as possible. Your satisfaction is our priority, and we're thrilled that you were happy with the service you received. If you ever need anything else or have more feedback to share, don't hesitate to reach out. We're here to assist you in any way we can. Safe travels, and we look forward to serving you again in the future! 🚙😊

Capital Toyota, Inc. responded

Thank you for taking the time to share your wonderful experience with Curry, our amazing salesman at Capital Toyota! We're thrilled to hear that he made the car buying process smooth and enjoyable for you. Curry takes great pride in providing exceptional service and ensuring that our customers have a seamless and positive experience. We're delighted that he could assist you in finding the perfect car and that you're considering coming back to him for your future car-buying needs. If there's anything else we can do for you or if you have any questions, please don't hesitate to reach out. We're here to help and guide you through any automotive journey you embark upon. Wishing you many fantastic journeys ahead, and we can't wait to serve you again whenever you're ready!

Capital Toyota, Inc. responded

Thank you for your glowing review and kind words about your experience working with Curry at Capital Toyota! We're absolutely thrilled to hear that your car experience was the best yet and that Curry's assistance made a significant impact. We're committed to providing exceptional service, transparency, and genuine willingness to help our valued customers. It's wonderful to know that Curry's efforts to ensure your satisfaction were successful, and we're grateful for the opportunity to have served you. Should you have any further questions, need assistance, or decide to do more business with us in the future, we'll be here with open arms. Your satisfaction and trust mean the world to us, and we can't wait to continue exceeding your expectations. Safe travels, and we eagerly await the chance to serve you again!

Capital Toyota, Inc. responded

Thank you for sharing your positive experience with Jeremy Wright, our salesman at Capital Toyota! We're delighted to hear that he went out of his way to ensure your car shopping experience was easy and enjoyable. Jeremy takes pride in providing exceptional assistance to our customers, and we're thrilled that he could make a positive impact on your car shopping journey. Your satisfaction is our priority, and we're grateful for the opportunity to have served you. If there's anything else we can do for you or if you have any questions, please feel free to reach out. We're here to help and provide you with the same level of excellence in the future. Thank you for choosing Capital Toyota, and we look forward to serving you again whenever you're ready!

Capital Toyota, Inc. responded

Thank you for sharing your experience with Marquita at Capital Toyota! We're thrilled to hear that your car search ended on a positive note and that Marquita was able to provide you with an excellent car purchasing experience. Marquita takes pride in assisting customers like you in finding the perfect vehicle and making the process as smooth as possible. We're honored that you're considering seeking her out for your next car purchase, and we'll be here with open arms to assist you whenever you're ready. If you have any questions or need further assistance, please don't hesitate to reach out. Your satisfaction and trust are important to us, and we can't wait to continue exceeding your expectations. Safe travels, and we eagerly await the opportunity to serve you again in the future!