Capitol City Ford - Service Center

My Lincoln serviced at Ford Dealer I expected good service at the Ford dealer but was surprised by receiving excellent service at this dealership. During a routine service visit for an I expected good service at the Ford dealer but was surprised by receiving excellent service at this dealership. During a routine service visit for an oil change it was discovered my transfer case on my AWD car was cracked and leaking oil. The car did have a slight drive line vibration but I didn't report that. The service department pointed out this potential failure point and ordered the parts to fix it under warranty. It took a few days to to get the car in and repaired. I was provided a new Ford Fusion to drive, what a nice car. The repair was completed and my drive line vibration went away. The people treated me and my wife very well. Five stars from me were totally justified. Still love the Lincoln but will not hesitate using Capitol City Ford to service it. More

Just plain bad Service department us just plain bad. I made an appointment to have recall work done and they cancelled it, even though I had the name of the service Service department us just plain bad. I made an appointment to have recall work done and they cancelled it, even though I had the name of the service rep who scheduled it. Non apologetic, smart mouthed, Customer Service Manager failed to call me as requested. Just a bunch of jerks. More