Capitol Ford Santa Fe - Service Center

Took two visits to correct problem. At least provided a loaner when it took a week for completion of repairl At least provided a loaner when it took a week for completion of repairl More

Edwin was outstanding! I thought customer service was dead. He’s a young man, but treated me with old-school kindness. And the woman at the front desk same thing. She could I thought customer service was dead. He’s a young man, but treated me with old-school kindness. And the woman at the front desk same thing. She could not have been more helpful. And I ran into Sandra (finance dept) and she was of course, great to chat with for a few minutes. Keep up the great work capital Ford. More

Edwin has been great ~ he handles my frustration with grace and kindness. He is very communicative. The service person I worked with prior to Edwin was not communicative and was easily frustrated himse grace and kindness. He is very communicative. The service person I worked with prior to Edwin was not communicative and was easily frustrated himself. him the organization of the service department is not great…. I don’t know if there are too many cars in need of service and not enough mechanics or front desk people but my frustration level is high. Also, my hands are tied because I have to use this service department because cars are not so simple to fix now that everything is computerized. The service department has had my car 4 different times for the same issue and they still can not fix it. They have to contact the main Ford plant and apparently communication is via email ~ where are the humans! I kind of wish I bought a Toyota which I am sad to say ~ More

We were traveling and the check engine light came on. JC helped us and got us in and repaired in a day. Outstanding service from Capital Ford and great communication from JC! JC helped us and got us in and repaired in a day. Outstanding service from Capital Ford and great communication from JC! More

Tim was so helpful, followed up with me on the status of my vehicle. Mike Lara is the best. He is thorough, keeps me informed on the vehicle status as well. I never feel like a bother calling with any qu my vehicle. Mike Lara is the best. He is thorough, keeps me informed on the vehicle status as well. I never feel like a bother calling with any questions. More

Got me in and out. Pleasant staff that kept me informed of progress of the service. Pleasant staff that kept me informed of progress of the service. More

I took vehicle for service. Two days to complete. I stated I must have vehicle in two days. They did not look at it. I picked up vehicle. Two days to complete. I stated I must have vehicle in two days. They did not look at it. I picked up vehicle. More

Excellent service and professionalism. Service was timely and a good price with good technician and understanding. Service was timely and a good price with good technician and understanding. More

Got my car in and fix in a nice time frame. JC was very helpful and friendly JC was very helpful and friendly More

They were friendly and helpful. RC made sure to keep me informed, Window was fixed after needed part arrived RC made sure to keep me informed, Window was fixed after needed part arrived More