Capitol Ford Santa Fe - Service Center

Was very frustrated as I had an appointment for oil change at 9 am. I got to service center and found out I did not have an appointment. The service person understood my frustration as was able to ge change at 9 am. I got to service center and found out I did not have an appointment. The service person understood my frustration as was able to get my car in quickly and get my oil change done. I really appreciated his kindness and understanding of my frustration. He made my appointment a positive experience. I appreciate that. More

Tim kept me informed during the whole process. Also, their concierge service is so helpful for people like me who don't have a ride. Also, their concierge service is so helpful for people like me who don't have a ride. More

Professional and knowledgeable. Understood my needs and service was quick. Even checked my tire pressure when asked. Great job! Understood my needs and service was quick. Even checked my tire pressure when asked. Great job! More

Excellent customer service- quicker than expected. Professional, knowledgeable and friendly . Would definitely recommend and return Professional, knowledgeable and friendly . Would definitely recommend and return More

Car seems to be functioning properly after fix. Spoke with Richard and a little bit with Bart. Both were helpful. Spoke with Richard and a little bit with Bart. Both were helpful. More

Clean professional and quick with the work as requested no hidden surprises. Very respectful crew no hidden surprises. Very respectful crew More

Peter Eggebrecht in the Service Dept. is a credit to Capitol Ford. Thank you Peter for your help. is a credit to Capitol Ford. Thank you Peter for your help. More

Made an appt for a recall and a windshield replacement. The parts were never ordered. They had already disassembled the trim and their response was “ sorry parts not in until August. The manager was ve The parts were never ordered. They had already disassembled the trim and their response was “ sorry parts not in until August. The manager was very rude. Will not be taking any of my cars there for any service. More

Courteous service was done with speed and efficiency. Service representative reviewed service activity with me and pointed out all relevant issues. Very well done. Service representative reviewed service activity with me and pointed out all relevant issues. Very well done. More

Five stars all around from Sales, Service, Finance and Management! Bought my 2022 Explorer from them and service after the sale has been top notch! Had a minor issue in service and Marc the owner took car Management! Bought my 2022 Explorer from them and service after the sale has been top notch! Had a minor issue in service and Marc the owner took care of it immediately! I'll never buy a vehicle from anywhere else! More