Capitol Ford Santa Fe - Service Center

So far, I have driven in from Tesuque clear across town to the Quick Lane for a simple oil change and have failed on both attempts. The first attempt (Friday) I arrived at 6:30 and waited for the shop to o to the Quick Lane for a simple oil change and have failed on both attempts. The first attempt (Friday) I arrived at 6:30 and waited for the shop to open. But, the shop could do NOTHING because their internet was not working. After a two-hour wait, I gave up. I came in the following Monday at 6:45 and checked in when they opened at 7:00 am. I gave up at 7:45 am, because by then only ONE technician had shown up and I was fourth in line. It is very disappointing to schedule my day to accomplish a simple task and then arrive to work, only to repeatedly fail through no fault of mine. I can no longer recommend this Quick Lane. More

Was there 7 hours for total brake service. I had to go back later for adjustments because of rubbing. I had to go back later for adjustments because of rubbing. More

Took my truck in for recalls and other minor issues. I was told that there were no loaner cars available so I made the decision to get a rental for the week while my truck was in the shop expecting to b I was told that there were no loaner cars available so I made the decision to get a rental for the week while my truck was in the shop expecting to be without my truck for several days. I was pleased with daily updates from my service advisor. And, on the third morning I was contacted by Adrian to let me know my truck was ready for pick up. Overall I am very pleased with the service department, all recalls and issues were addressed and repaired with one minor exception. Overall a good experience, I will be returning if I need my truck serviced again. More

took my truck for recall (clock spring) Tim Wanish (service advisor) was very rude, when i picked up truck my steering wheel was turned 90degrees, my signals don't stay on, service advance trac light (service advisor) was very rude, when i picked up truck my steering wheel was turned 90degrees, my signals don't stay on, service advance trac light on, traction control won't turn on or off, back up camera assist won't work. when I told Tim he told me my truck already had those issues, and what did I want him to do about it? (not his problem) I'm just very disappointed with Capitol Ford, growing up a Ford Lover this really SUCKS!!!! Levi Martinez 505-819-7927 More

Tim is absolutely awful to deal with. Very condescending and will not call or return calls for updates on repair. I’d rate this dealer a 0 if allowed. Very condescending and will not call or return calls for updates on repair. I’d rate this dealer a 0 if allowed. More

Called for an appointment, told service department what needed checking and the recall number, etc. Had two other issues that needed to be looked at. Told them if I had to leave it I would need a rental needed checking and the recall number, etc. Had two other issues that needed to be looked at. Told them if I had to leave it I would need a rental car, which I booked for two days, which is when they told me I could pick it up. Two days after dropping off, went back to dealership. They had not even looked at it nor had they handled the recall on the vehicle. Beyond mad and out two days of rental, I asked why hadn't they at least called me and let me know what was going on and allowed me to make the decision about keeping the rental until completed. The reply was, "We are not sure with more time that we could have gotten to it anyway." Why did they allow me to make an appointment and rent a car, etc.? Worst customer service, worst dealership experience. worst overall experience with any dealership or mechanic. More

Visited Capitol Ford in Santa Fe for a routine service and was deeply disappointed. Despite an appointment, the service took all day, far beyond the promised time frame. Worse, there was zero communicatio and was deeply disappointed. Despite an appointment, the service took all day, far beyond the promised time frame. Worse, there was zero communication from the staff; no updates, no callbacks, nothing. This lack of transparency and efficiency is not what I expected from a Ford dealership. Future customers, insist on clear communication upfront. This experience has significantly diminished my trust in their service quality. More

This was my first time going back to a dealership in a long time and I was reminded why I don’t like dealerships. They take too long and charge too much. And they aren’t even friendly about it. No thank y long time and I was reminded why I don’t like dealerships. They take too long and charge too much. And they aren’t even friendly about it. No thank you. More

Jonah was very nice and understanding about me travelling and needed fast service. However, the mechanic that did the diagnostics said I needed two parts which would cost me $6000 with labour. Took it to and needed fast service. However, the mechanic that did the diagnostics said I needed two parts which would cost me $6000 with labour. Took it to another place and they charged me less than Fords inspection. More

Bart White Bart worked with me, one of the service managers. Had to check engine light come on while towing my trailer. Professional in every way. Thanks to Bart Bart worked with me, one of the service managers. Had to check engine light come on while towing my trailer. Professional in every way. Thanks to Bart and your whole maintenance department.😁😁😁😁😁 More