Capitol Ford
San Jose, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Ford's service center is the best experience I have ever had from any service center. One employee stands out more than the rest, Zaki Mubashir. He make sure that every time my car comes in, he is treating had from any service center. One employee stands out more than the rest, Zaki Mubashir. He make sure that every time my car comes in, he is treating me as the most important person of the day. I receive text or phone calls when their is any issue or delay. Zaki helped me with a rental at a very fast rate, as I had an appointment to make when my truck had an issue. Later that day, when it was clear that Ford needed to keep the truck for a period, he arranged for a larger vehicle. My daughter had a tournament and I needed to bring all the equipment so the first car couldn't hold all my equipment, Zaki stepped in and got me a vehicle that met my needs in record time. I have brought my car in when Zaki is not available, I still got really good service. But there was a difference between this visit to the service center compared to when Zaki is handling my service. More
I highly recommend them! Frank was proactive in letting me know what parts were available and when the work would be completed, and they followed through perfectly. Frank was proactive in letting me know what parts were available and when the work would be completed, and they followed through perfectly. More
Had some difficulty getting a hold of service advisor via main text service tool for notifications and communications and on service center voice mail after visit for some follow-up to a concern I had. But, main text service tool for notifications and communications and on service center voice mail after visit for some follow-up to a concern I had. But, service done was done quickly and in very professional way via notices and direct feedback from the service advisor More
I’m glad with my new vehicle purchase thanks to Martin Cuevas for helping me with the process for my first time buyer I really appreciate it Cuevas for helping me with the process for my first time buyer I really appreciate it More



