CarMax - Austin

Saul was incredibly helpful and thorough. It was my first time financing a car, and I felt like I was being given all of the information I needed and more to make a good decision. It was my first time financing a car, and I felt like I was being given all of the information I needed and more to make a good decision. More

The buying process was super simple and straight forward. Overall a great experience. I would take off a half star because they had time to schedule an ozone service to get the smoke smell out before I test Overall a great experience. I would take off a half star because they had time to schedule an ozone service to get the smoke smell out before I test drove the car. Why wouldn't they just do that to start since there is no way of knowing if a car you are interested in and having to ship from another car max has smoke smell. Smoke smell or clean should be added to the used car listings IMO. However, the dealership did have the ozone service done and a clean cabin air filter put in for me after I purchased and I was surprised it worked to get rid of 99% of the smoke smell. I just had to wait 3 extra days to pick up the car after buying. I was not impressed with the service department. Everyone was friendly, but they did not put caps on the tire air valves that were missing on the tires. I had to go back another day to get those put on and seems like a super basic thing, they should have done. More

Courteous and professional. Randy Johnson was excellent. Follow-up was great also. I have done a lot of business with Carmax. Randy Johnson was excellent. Follow-up was great also. I have done a lot of business with Carmax. More

Great experience all around. The staff was professional and very helpful. Love the straight forward approach and appreciate not having to deal with the xx. This is my 3rd purchas The staff was professional and very helpful. Love the straight forward approach and appreciate not having to deal with the xx. This is my 3rd purchase through CarMax… never going back! More

Everyone is always super friendly whenever i come in and they do their best to help me with anything i need. they do their best to help me with anything i need. More

I had a wonderful experience with Paul at Austin North. I wish Carmarx care had been offered for 10 days after the sale, because I missed it at the time of signing, but realized I needed it when I got the I wish Carmarx care had been offered for 10 days after the sale, because I missed it at the time of signing, but realized I needed it when I got the car home. Otherwise, good job, guys More

Well, I was very impressed with the buying process, but it ended there. Getting service after the fact has proven somewhat less than satisfactory and I somewhat regret my purchase. It feels like a bit and it ended there. Getting service after the fact has proven somewhat less than satisfactory and I somewhat regret my purchase. It feels like a bit and switch to be honest. More

Jessica was awesome. She made the whole process so simple. Her communication was the best. She made the whole process so simple. Her communication was the best. More

It was easy to buy and take my truck away. what else can i say. hey. what else can i say. hey. More

Great experience. No hassle. Had three trucks picked out and looked at all three and once we got a great offer from them on my trade in, decided on the truck we wanted No hassle. Had three trucks picked out and looked at all three and once we got a great offer from them on my trade in, decided on the truck we wanted. From start to finish, less than three hours out the door. More