CarMax Houston Katy Freeway

Salesperson was great and really helped me find the right car for me and my family. car for me and my family. More

Shipping was ridiculously long. I paid $2,000 for shipping for it to take over 3 weeks to ship. If you watch the tracking it takes over 2 days to depart from facilities and they kee I paid $2,000 for shipping for it to take over 3 weeks to ship. If you watch the tracking it takes over 2 days to depart from facilities and they keep stopping at every facility on the way. I understand they want to cut costs and be productive but then charge $500 for shipping not $2k. It’s honestly laughable at how slow it was I was at one point considering driving to pick up the car myself. Then when the car finally came they lost the check I sent to buy it so I had to void it and reissue it. They tried to say it’s because they didn’t know it was coming when I clearly called them to confirm the total price to write on the check More

Hannah, She was really experienced and there is no problem during purchasing process. I am very comfortable now problem during purchasing process. I am very comfortable now More

Kamran was so helpful, honest, and overall amazing. He made sure I was comfortable with all of my decisions and explained each step of the process thoroughly. The process was swift and effortless. He made sure I was comfortable with all of my decisions and explained each step of the process thoroughly. The process was swift and effortless. More

Carmax was great and so was our sales guy Louis! He explained everything and he went step by step with each part of the process. He answered all our questions and went above and beyond what we asked He explained everything and he went step by step with each part of the process. He answered all our questions and went above and beyond what we asked. Great job! More

I ordered my car from Louisiana. My salesperson was actually Eddy from the CarMax off 45. The reason for 4 starts and not 5 is all the paperwork they sent home with me was copied o My salesperson was actually Eddy from the CarMax off 45. The reason for 4 starts and not 5 is all the paperwork they sent home with me was copied on a printer that needed the timer changed and I can’t read it. I called more than a week ago, was told they would send me replacements via fedex and I am still waiting. More

My salesperson was patient, very helpful, knowledgeable and kind...it's because of his customer service skills that I would return to this dealership. Thank you Chigbu Chuks! and kind...it's because of his customer service skills that I would return to this dealership. Thank you Chigbu Chuks! More

It was almost too easy to buy a car! Sando was SO lovely to work with and we were guided through the process step-by-step! I would come back to CarMax in a heartbeat! Sando was SO lovely to work with and we were guided through the process step-by-step! I would come back to CarMax in a heartbeat! More

Happy with the service and transparency of your members. The car was received as expected. Overall I am satisfied. The car was received as expected. Overall I am satisfied. More

This was the easiest car buying experience I’ve ever had. Kerry and the entire team were great! 10/10 would buy here again. Kerry and the entire team were great! 10/10 would buy here again. More