CarMax Kenosha

We worked with Collin! He was 12/10 the best sales person we have EVER worked with! He was patient, kind, and very informative. Our car purchasing process would come off as He was 12/10 the best sales person we have EVER worked with! He was patient, kind, and very informative. Our car purchasing process would come off as a little complicated, but he made the process feel so easy!! We can’t thank him enough! He’s truly the best! Go see him!! More

Sales Consultant, Osvaldo Avila-cerda was outstanding in making the purchase of our new GMC Acadia a true pleasure and comfortable experience. He went beyond expectations to make the test drive, ease of a making the purchase of our new GMC Acadia a true pleasure and comfortable experience. He went beyond expectations to make the test drive, ease of access to the building for my husband who has mobility issues, and the process of trading in and purchasing our new vehicle the best experience that we have had yet over the 20 years we have been purchasing our vehicles from Carmax. Also, Serviceman, Anthony, was very professional and friendly and quickly and beautifully took care of repairing the few tiny scratches on our new vechicle. Carmax's service in purchasing, financing and service is outstanding! That is why we have been loyal and very happy customers for over 20 years! Thanks Carmax for making buying and caring for our vehicles a #1 priority of your fine company! More

Bottom $$$ for your trade-in. Traded my car for another from Carmax in Kenisha, Wi. Used car selection is OK but problem I have is with valuation of trade-ins. If you want to get a Traded my car for another from Carmax in Kenisha, Wi. Used car selection is OK but problem I have is with valuation of trade-ins. If you want to get any value for your trade-in, DO NOT TAKE IT to Carmax , sell it outright or go to a different dealer, you WILL get 30% more for it. Carmax will come up with unjustified issues with it, tell you lies and very, very low $$$. They take your trade in and sell for at least 2x what they got it for. I should off walked away but appeal of another car was just overwhelming and I agreed to it. Just want to warn others. More

No pressure new car buying experience. New Car Purchase: Purchased from this unique Carmax/Toyota dealership which offers Toyota incentives and financing. Worked out all of the particular New Car Purchase: Purchased from this unique Carmax/Toyota dealership which offers Toyota incentives and financing. Worked out all of the particulars over a three day period with Tito, Sean and then Paul. A special thank you to Sean for his patience and energy. Each of them offered the extended care plan, which I declined. Paul showed me the different finance options/scenarios so that I could determine the best deal. No one attempted to play any of the many shell games that dealerships use to just push money around and retain the same profit margin. The business office was there to present paperwork for signing, and answer any questions. Huge relief that all of the "negotiating" was handled earlier. Received a packet containing the signed paperwork, and additional documentation for the insurance company. They thought of all the little things on this one. Sale: Offer came in $2,000 more than the offer provided months earlier. Pricing truly is market based - supply and demand. Cons: - Feel like used Carmax vehicles are $1,000.00 - $2,000.00 more than other dealerships. - Wish there was a way to filter out all of the Fleet/Rental cars. More

CARMAX (Kenosha, WI) makes it easy . . . I visited CARMAX to test drive a couple pre-owned vehicles I saw on their website and to get an appraisal on my (then) 'daily driver'. I have to say I visited CARMAX to test drive a couple pre-owned vehicles I saw on their website and to get an appraisal on my (then) 'daily driver'. I have to say that having visited several dealers in the past weeks CARMAX stands well above the crowd ! ! ! They made the process easy . . . in particular . . . Najat (our sales rep) was OUTSTANDING ! ! ! She demonstrated an understanding of the many products they offered. She was an excellent listener and translator (of customer needs and wants) and very patient and professional. During our visit she introduced us to Dan (Service Manager) who was equally professional and also very knowledgeable. These 2 CARMAX professionals truly demonstrated an interest in providing a CUSTOMER FRIENDLY EXPERIENCE and were convincingly more interested in satisfying our needs and wants than trying to sell us (or up sell us). There skills resulted in us purchasing a new vehicle which will suit our needs to a "T". Nicely done ! ! ! Thanks Team CARMAX . . . for great job and a very CUSTOMER FRIENDLY EXPERIENCE ! ! ! More