CarMax Omaha
Omaha, NE
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I had a much improved purchasing experience at Carmax than any other auto retailer in recent history. The only minor issue experienced in the process was not being told or explained via the website that than any other auto retailer in recent history. The only minor issue experienced in the process was not being told or explained via the website that once the vehicle had been paid to transport to local Carmax, test driven and inspected, that if not purchased on the spot it would go into the lot for purchase. This presented some anxiety since it was on a Friday afternoon and I was financing through my own bank. If it was a sales ploy it represented something a regular car dealership would do. The investment of an $800 transport fee should give customer some amount of time beyond the test drive to secure the process. More
steve lowry did an excellent job very satisfied with him for our salesman when we need another car we will be sure to come back to CarMax great salesman and so far a great car for our salesman when we need another car we will be sure to come back to CarMax great salesman and so far a great car More
Had the best experience with Austin. He was so helpful. Love the Forrester! We have always bought our vehicles from CarMax for that reason! Great customer service He was so helpful. Love the Forrester! We have always bought our vehicles from CarMax for that reason! Great customer service More
Logan was really nice. Nice place to shop for cars. I like how Car Max doesn’t harass you in to buying a car. You can actually look. Great job. Nice place to shop for cars. I like how Car Max doesn’t harass you in to buying a car. You can actually look. Great job. More
The overall experience was 5 stars, but I thought the price was 3 stars. If you can afford a bit of a higher price or the hassle-free process CarMax offers is important to you than this is the way to go! price was 3 stars. If you can afford a bit of a higher price or the hassle-free process CarMax offers is important to you than this is the way to go! I'm lucky to be in a position to pay to have a car I wanted to test drive shipped here before even buying it. Who does that? Appreciated the low pressure to complete the sale...I felt like I was in charge of the transaction the whole time. I thought my trade value was pretty low but again I was looking for an easy transaction rather than max dollar so that was in my control too. More

