CarMax

I bought a truck at CarMax and decided against it a couple days later. I returned it according to the 10-day return policy, and I had absolutely no trouble doing so. I received a full refund check in t couple days later. I returned it according to the 10-day return policy, and I had absolutely no trouble doing so. I received a full refund check in the mail exactly when they said I would. A couple weeks later I traded in two vehicles and bought a new truck there. It all went as smooth as could be! I am very happy with my beautiful new truck and happy I was able to sell my old vehicles to them for a reasonable price and no hassle on anything ever. Shout out to Chelsey at CarMax North Houston for being so kind and helpful and patient through it all. More

Very good experience. The vehicle I found was in another city, they had the vehicle shipped in for me to drive and look over. The vehicle I found was in another city, they had the vehicle shipped in for me to drive and look over. More

The dealership ambiance was very nice. The employees were thoughtful and helpful. My needs were met. The employees were thoughtful and helpful. My needs were met. More

Eli was extremely helpful! Will be back for our next car! Great, fast, helpful service! Will be back for our next car! Great, fast, helpful service! More

Hector was great! He took care of us 100%. Everyone there is so helpful. I appreciate CarMax. This was the 3rd vehicle I have bought from them. So easy! He took care of us 100%. Everyone there is so helpful. I appreciate CarMax. This was the 3rd vehicle I have bought from them. So easy! More

Best buying experience yet! Fast, friendly no hassle with all the guarantees to make this a worry free purchase or return of necessary. A fan of thier process. Say what you mean Fast, friendly no hassle with all the guarantees to make this a worry free purchase or return of necessary. A fan of thier process. Say what you mean and mean what you say. Do right by your customers and they will be life long customers. Tired of the dealership games, I just wanted a quality vehicle at a reasonable price and the integrity of the sale to stand behind the brand of business advertised. More

Horrible, Horrible, Horrible. Worst car buying, no, worst purchasing experience of my life. Drove to Austin to look at a car my wife was interested in (their delivery service was Worst car buying, no, worst purchasing experience of my life. Drove to Austin to look at a car my wife was interested in (their delivery service was going to take weeks) had all my paperwork pre-submitted with CarMax for an expedited transaction (bank funding was approved to 110% of list price + TTL), got there and none of the paperwork had been completed/transmitted by CarMax. The car was supposed to be ready to sign and drive away, it wasn't. When we looked the car over, it had undisclosed damage to the front of the vehicle (even though CarFAX said the car was accident free). The dealership in Austin said that we could bring the car to the North Freeway CarMax (near where we live) and they would repair the damage. We took the car to N. Freeway location the next morning where the Server Tech told me that his Manager would have to approve the already approved repair. The Tech called me later and said that the damage was within CarMax's standards and they would not repair the damage. Byron (N. Freeway Sales Manager) asked me to leave the car with them another day and he would speak with the Service manager. Subsequently, after leaving it another night, that they wouldn't honor their commitment. I asked to speak with the Service Manager on three different occasions, but he never spoke with me one time, leaving his Tech to speak for him. My advice to people considering buying a car from CarMax is only buy it if it meets your expectations exactly (price & condition). Walk away if it has any damage, even if they say they will fix it. CarMax lacks the integrity to do anything they say they will do, even if its in writing. The "service" department will use any means necessary not to take care of issues. One last note, the CarFAX report provided by CarMax is a joke. When I took the car my body shop (to fix the damage they wouldn't), they immediately showed me that the car had in fact been wrecked and the front fender was filled with Bondo. Again run away from this company, they completely lack honor and ethics. More