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CarMax

Richmond, TX

Overview
Reviews
Vehicles
5.0
13 Reviews
Call Dealership (832) 586-7668

21939 Southwest Fwy

Richmond, TX

77469

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Showing 13 reviews

November 13, 2025

Gary and Liam (still memorable after a couple weeks) provided outstanding customer service and made the overall experience of buying a car a pleasure. More

by GF
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gary, Liam
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November 12, 2025

Couldn’t be happier with the whole experience, would recommend them to anyone , my salesperson was amazing More

by David.buman93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jazz
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November 12, 2025

Gary was super helpful and friendly. Highly recommend Carmax to anyone who is looking to buy a car. Excellent!!! More

by joni_lee_0130
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary
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November 02, 2025

I love carmax everyone is so helpful and very informative. Kevin was very helpful and great to work with. More

by rennyoung28
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin
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October 24, 2025

Great atmosphere and cozy place to purchase a car. Friendly staff and very helpful ! Wonderful experience More

by Iwanh777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Mudryk
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October 06, 2025

Friendly and helpful when you have questions or issues. I didn't have any problems More

by Bigdean72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don't remember
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October 06, 2025

Salesman was very helpful,made my experience easier,I would definitely recommend car max to someone wanting to buy a vehicle More

by bigboyy35
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sopond
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October 04, 2025

Pre-qualification process was straight forward and the staff was very attentive The test was the best part of the whole experience More

by Muyudeen
Recommend Dealer
Yes
Employees Worked With
Sopond
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September 24, 2025

From the moment I walked in, I felt very comfortable, I wasn't bombarded , I was greeted , I had the most lovely sales associate Her name in jazz she works at the Rosenberg location . I had t More

by Curtnertracy261
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jazz ferrel
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Sep 24, 2025 -

Curtnertracy261 responded

From the moment I walked in, I felt very comfortable, I wasn't bombarded , I was greeted , I had the most lovely sales associate Her name in jazz she works at the Rosenberg location . I had to return the 1st purchased car, Due to maintenance or part issues, Jazz jumped in to help She helped me to return it, And took the time over 3 days or more to help me find the perfect vehicle for me , She exudes the patience of someone who will go very far , In any industry . This is the first time I've actually had a very pleasant car buying experience, Not my first time buying a car . I can't thank her enough.

September 09, 2025

I love how easy the buying process was. There was 0 pressure and bringing a vehicle in from another location was quick, easy and free if local. Also, there is no obligation to buy when tr More

by will081
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary
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