CarMax

Really great experiencing buying my car. Everyone is super nice and helpful, and the service dept has been awesome about making sure all the issues I've identified with the car were resolved Everyone is super nice and helpful, and the service dept has been awesome about making sure all the issues I've identified with the car were resolved and corrected. I'm really impressed with my experience here and have been telling everyone to go through CarMax if they're looking for a car. I tend to keep my cars for 10+ years, but I definitely plan to use CarMax any time I need to shop for a car. More

I had a good experience. It is so different than buying from a regular new car dealership.. I like the fact that after you praised the car, that was my trade-in offer regard It is so different than buying from a regular new car dealership.. I like the fact that after you praised the car, that was my trade-in offer regardless which car I bought, which had a regular car dealership, they will jockey the numbers around, depending on which car you’re buying. More

The staff and management is very kind and helpful. However, I lack confidence in them appropriately reconditioning vehicles for resale. I got the car I purchased inspected by a mechanic and there were However, I lack confidence in them appropriately reconditioning vehicles for resale. I got the car I purchased inspected by a mechanic and there were numerous issues that should have been completed in an industry standard reconditioning of the vehicle. For example, the oil level was half a quart low with a leaking oil pan drain plug, old and clogged air filters, contaminated transmission fluid, dirty windows, streaky rear window wiper, low coolant level, tires not rotated, chip in the windshield… More

Could not have gone more smoothly. Nate at Carmax Puyallup was great to work with, shipping the car I wanted up from California was easy as could be. Very happy, no drama and we were i Nate at Carmax Puyallup was great to work with, shipping the car I wanted up from California was easy as could be. Very happy, no drama and we were in and out in less than 45 minutes once the deal was set up. More

The workers were very helpful and made it easy to find a truck I wanted and made it possible for me to finance it even helped me get a better deal when I went to put down the downpayment was quick and left truck I wanted and made it possible for me to finance it even helped me get a better deal when I went to put down the downpayment was quick and left with my vehicle in less then an hour and were helpful with any questions an great experience More

This is now my third car buying from Carmax. I will be a lifelong customer. Every interaction I have had with CarMax has been smooth lovely and easy. I can’t say enough good things about CarMax. I will be a lifelong customer. Every interaction I have had with CarMax has been smooth lovely and easy. I can’t say enough good things about CarMax. It takes the stress and worry out of buying a car. I appreciate Carmax more than I can say. More

My wife and I chose CarMax of Puyallup because we wanted the ease of buying a car without the pressure of sales. That’s exactly what we got with this place. It is very clean, the staff are very friendly, an the ease of buying a car without the pressure of sales. That’s exactly what we got with this place. It is very clean, the staff are very friendly, and we got our car with no problem. My only knock off was the actually buying experience. It was a multiple day process because we were not told to bring certain social security cards, change our insurance to meet a certain deductible, ect. These inconveniences slightly soured the experience for my wife and I. Again, we were not told to bring these items or that I would have to increase my insurance premiums More

Using CarMax was way easier than I anticipated. This is the first time I have used an online service. Easy to use website, each person that contacted me was professional and easy to work work, espe This is the first time I have used an online service. Easy to use website, each person that contacted me was professional and easy to work work, especially the financing. When I got to the dealership it was easy going, people checked on me. Walked through the paper work, did the test drive solo, some polite chit-chat, signed and drove away. Thank you. More

One headache after another. So many issues to cover. First I had a car shipped from out of state based on the pictures. I was willing to accept the condition based on the pi So many issues to cover. First I had a car shipped from out of state based on the pictures. I was willing to accept the condition based on the picture, but when the car arrived, it was in much worse condition. I was refunded the shipping cost ($800) after I pointed out the damage and was told not ship cars from other states because of this exact issue. I did find another car in CarMax's inventory that fit. I looked it over, and it was in pretty good condition. Although I did find some issues that were not pointed out in the pictures, it's not something you would typically notice. I took it and didn't complain. Ok, after driving it for a few days, I noticed the brakes were pulsating after you got on the freeway, and the steering wheel was off. I had Carmax look at it they said the rotors need to be turned and the pads need to be sanded down. So I scheduled an appointment for the following week. A few days later, I went out to my car, and it wouldn't start, and the alarm kept going off. I got the car jumped to start it. Now the back passenger door says it's open, so you get a warning that the door is open, and the interior lights turn on and off as the door opens and closes. Here is the fun part: the alarm kept going off, which is why the battery died. I parked it at home and the alarm kept going off. So I had to disconnect the battery. When I went out to drive the car to the dealership. I found out the manual latch was not connected, so I couldn't open the door. I called a locksmith to open the door and the inside door latch was also not connected. So we couldnt get into the car. And the door was damaged by the locksmith. When I called Carmax, they said yeah, it's an issue with buying a used car. Unfortunately, we can't do anything for 2 days. If you need to go to work, call Uber. I told him, "That's not going to work, and I'm going to stop talking, and your gonna work something out." he said our hands are tied without the car. Not much we can do, and the service manager isn't going to be in till Tuesday. At this point, I let him know I was about to walk to CarMax and hung up. On my walk over to CarMax in the rain, another manager called; I let her know I was almost there. When I showed up, the woman was very polite and said the first thing we are gonna work on is getting you a loaner. I asked for a good loaner, lol, she said we don't really have a big selection. She did reimburse me for the Lockout ($350) and was super nice. It really helped out with the whole issue and calmed me down really quickly. The GM came out at this point, I told him the whole story, and he was great! He really focused on my issues and wanted to create solutions, including buying a different car. I already been through so much and am starting to put money into the car. So ultimately I am keeping the car. Where we sit today, I been out of the "new car" for 10 days, and the update from the Lexus Dealership is that the part is on order and will be available 7-21 days because the door actuator is on back order. And the actuator was physically damaged. Overall, I would give them 2 or 3 stars for the customer service, but with all the issues and hassle, I have to put it at 1 star. So more people see the review. I would really say be careful buying used cars in general. I don't know what training or how thorough the used car inspections are at Carmax. Two cars with damage slipped by their inspection. When I get the car back, I'm going to have to pay the dealer to do an inspection just to be safe. I asked if they did the 30k service I didn't get a clear answer . So I will have to do that More

I had a wonderful experience. Pretty quick and easy. Also witnessed someone trying to trade in or sell a vehicle to car max while waiting. Apparently the vehicle didn’t meet car Pretty quick and easy. Also witnessed someone trying to trade in or sell a vehicle to car max while waiting. Apparently the vehicle didn’t meet carmax standards. The owners didn’t seem happy but it assured me that your company has high standards. I will definitely refer and return in the future. Beats trying to haggle with a salesman. Thank you Carmax! More