CarMax

I can’t remember the name of the salesman that assisted us in our transaction, but I felt like he was very helpful. My only disappointment was that the offer for my trade in was reduced by $2000 because i us in our transaction, but I felt like he was very helpful. My only disappointment was that the offer for my trade in was reduced by $2000 because it was not a Sport model. I know that I had mistakenly thought that my vehicle was a sport model, but you had the VIN number from the very beginning of our communication, so you should have given me an offer based on that and the amount that you offered me when I entered the facility was $2000 less than the amount that that you were willing to pay when I came to Carmax to make the transaction. If I had to buy another vehicle, I would consider Carmax because I like buying a used car this way, but would also check out other options before I would purchase a car with Carmax after what I felt was a deceitful practice. More

Carmax mobile made my car buying experience quick and simple. answered all questions and provided excellent customer service. simple. answered all questions and provided excellent customer service. More

Super friendly and patient, very easy to work with. Clean waiting areas and bathrooms. Plenty of drink and snack options. Clean waiting areas and bathrooms. Plenty of drink and snack options. More

Professional and personable throughout. I really appreciated Car max Rep Steven Mccann for his thoroughness and good humor. I really appreciated Car max Rep Steven Mccann for his thoroughness and good humor. More

Not pleased with the tread conditions of the tires and the service dept no help the service dept no help More

My overall experience with Carmax has been amazing. I do think they’re a bit pricey, but the services that are included with the purchase of your vehicle make up for it. I’m honestly happy I didn’t go I do think they’re a bit pricey, but the services that are included with the purchase of your vehicle make up for it. I’m honestly happy I didn’t go with another dealership. More

The entire staff was efficient, friendly, fair and easy to work with. It was the easiest and most enjoyable car buying experience I've ever had. They continued their good customer service even after I had to work with. It was the easiest and most enjoyable car buying experience I've ever had. They continued their good customer service even after I had questions after the sale. More

The Staff was great. Service very good but it is really difficult to get someone on the phone Too much automation. Service very good but it is really difficult to get someone on the phone Too much automation. More

Friendly, helpful, very accommodating. Service needs before and after we're done quickly and very well, including provision of Lyft rides while being done. Service needs before and after we're done quickly and very well, including provision of Lyft rides while being done. More

They were responsive. I got home and didn't have a temp tag on the vehicle so I had to return the next day. I had to take the Jeep to a Jeep dealership for wheel alignment I got home and didn't have a temp tag on the vehicle so I had to return the next day. I had to take the Jeep to a Jeep dealership for wheel alignment and a software update that CarMax reimbursed for. I discovered the passenger massage function did not work and they serviced it, however it is still not working. When I went to register the car, the title had not been sent in the DMV packet. Everyone was nice and responsive but still dealing with issues with my purchase. More