CarMax

This is my third car purchased from CarMax, and a horrible experience. It's not worth going into. I emailed one of the VPs, who sent me to customer care. They scheduled a call to say they will use my horrible experience. It's not worth going into. I emailed one of the VPs, who sent me to customer care. They scheduled a call to say they will use my experience as a case study. No apology for delivering the wrong car, not calling me back, slow service, and unresponsive staff. Nothing. CarMax was once the best in class for customer service. Today, they have a broken culture that no longer focuses on customer satisfaction. The good news is that there are multiple other places to shop for a car today. More

Fast and professional service and was determined to to work this deal on a hig level work this deal on a hig level More

Professional, friendly and knowledgeable associates. Very pleasant experience and I will recommend them to others. Very pleasant experience and I will recommend them to others. More

very busy, agents wander off at times to talk to others socially, Had to redo paperwork a few times. I had to purchase an owners manual, for which I reimbursed, that should have been included in the vehicl socially, Had to redo paperwork a few times. I had to purchase an owners manual, for which I reimbursed, that should have been included in the vehicle More

Vehicle had undisclosed damage dents, damaged wheels and paint chips with paint damage. Was not cleaned upon delivery, had to remove last owners items, window stickers for toll tags. Office took forever eve paint chips with paint damage. Was not cleaned upon delivery, had to remove last owners items, window stickers for toll tags. Office took forever even tho all needed information was provided hours before. Vehicle was filled with incorrect fuel causing check engine light and vehicle to go into limp mode. Had to drain the fuel tank and refill with correct fuel. More

I had an outstanding experience purchasing my Tesla thanks to Trevaun Miller at Carmax. From the moment I walked in, he was knowledgeable, patient, and genuinely focused on helping me find the right fi thanks to Trevaun Miller at Carmax. From the moment I walked in, he was knowledgeable, patient, and genuinely focused on helping me find the right fit rather than just making a sale. Although I already knew exactly what I wanted, he still took the time to walk me through every feature, answered all my questions clearly, and made the entire process smooth and stress-free. What really stood out was his professionalism and attention to detail—everything was handled efficiently, and I never felt pressured at any point. Buying a car can sometimes feel overwhelming, but this experience was the exact opposite. If you’re considering buying a vehicle, I highly recommend working with Tervaun Miller at Carmax. Excellent service, great communication, and a truly enjoyable buying experience. More

The process of buying my car and trading in my old one was very smooth. The sales consultant, Hanzela, was very knowledgeable and intuitive. He anticipated my questions and offered information about the was very smooth. The sales consultant, Hanzela, was very knowledgeable and intuitive. He anticipated my questions and offered information about the car, the trade in, and the entire buying process almost before I could think of the questions. The paperwork process can be overwhelming but Management Assistant, Judith, helped me through it in a calm, professional manner. It was a delight to have her take my picture beside the second car I've purchased from Carmax! More

The process was easy and smoothe. I did everything online and had great communication with our sales rep. I did everything online and had great communication with our sales rep. More

Competent, attentive staff in a clean and professional setting. Trade-in process was smooth, though it could have been quicker (there was a slight delay due to a particular with my order). Offer was withi setting. Trade-in process was smooth, though it could have been quicker (there was a slight delay due to a particular with my order). Offer was within reason. Purchase was likewise smooth enough, though with some delay that was out of the dealer's control. More

It was ultimately a great experience. Our salesman Craig was fantastic and the dealership took good care of us. Our salesman Craig was fantastic and the dealership took good care of us. More