CarMax

I purchased a 2015 Lexus GS350 from CarMax, trusting their “129-point inspection” and warranty promises. Within weeks, Park Place Lexus documented nearly $20,000 in mechanical and safety issues that Car their “129-point inspection” and warranty promises. Within weeks, Park Place Lexus documented nearly $20,000 in mechanical and safety issues that CarMax either missed or failed to disclose. Problems included failed motor mounts, leaking suspension bushings, warped rotors, alignment issues causing unsafe tire wear, a spreading windshield crack, and even heated seats that don’t work despite being advertised as a feature. These are not minor issues — they are major safety and functionality problems that should never have passed CarMax’s inspection. When I tried to work with the store, repairs were delayed for weeks, excuses were made, and then I was told to deal with Lexus directly instead of CarMax taking responsibility. CarMax has gone out of their way to distance themselves instead of making this right. I love my car, but I should not have to fight this hard to get the vehicle I paid for and that CarMax promised. Buyers beware: do not rely on their inspection or sales promises. Get an independent inspection before you sign anything. More

Sales manager was very knowledgable and the service department was better than any other new car dealership. Carmax is definitely the top choice for my next used car! department was better than any other new car dealership. Carmax is definitely the top choice for my next used car! More

I found the car I was interested in on-line. I made an appointment and the car was ready when I arrived. Test drive it and liked it. Then we bought it. Couldn’t have been easier. I made an appointment and the car was ready when I arrived. Test drive it and liked it. Then we bought it. Couldn’t have been easier. More

Bad experience ever sold me a car with AC broken took long time to fix long time to fix More