CarMax

I prequalified for my 2023 Ford Mustang online, but the vehicle was located in another city. I paid roughly $100 to have it transported to the San Antonio CarMax location. Upon its arrival, I expected a st vehicle was located in another city. I paid roughly $100 to have it transported to the San Antonio CarMax location. Upon its arrival, I expected a straightforward process: test drive, negotiate the final price, pay the down payment, obtain insurance, and leave with the vehicle. That is not what happened. When I inspected the car, I immediately noticed damage that had not been disclosed before transport. I brought this to the salesman’s attention, and while he acknowledged it, I was told the damage would be repaired and that I would be reimbursed for the transport fee. Weeks later, neither of those promises have been fulfilled, and no one has contacted me regarding the repair or the reimbursement. During the test drive, I was sent out alone and I noticed an abnormal vibration in the vehicle. Having previously owned a 2013 Mustang, I knew this wasn’t normal. The salesman brushed off my concern, saying that’s just how Mustangs are made now. The vibration persists to this day and clearly indicates a mechanical issue, possibly spark plugs or coils. The sales experience itself was poor. The salesman’s shift ended before closing, and he repeatedly left the desk throughout the process, giving the impression that I was an inconvenience. He provided the wrong phone number for the insurance carrier twice and showed little interest in assisting with setup. I felt rushed, brushed off, and frankly disrespected. He selected the most expensive CarMax warranty that the lender would allow but had me sign a rejection form for gap insurance without ever discussing it. I can’t help but question whether that decision was driven by his commission structure. He also told me there was only one key for the car and offered a “discount” to have another made, which should have been provided from the start. The car was not detailed when delivered; I had to clean it myself. There was no spare tire in the trunk. The salesman pressured me by saying the vehicle could sell by 9 PM that night: an obvious tactic to push the sale. Overall, this was an unprofessional experience from start to finish. The lack of communication, follow-up, and accountability speaks volumes about the company’s current standards. I do not recommend CarMax. Between the unresolved damage, dismissive service, misinformation, and failure to follow through on promises, this purchase experience has been one of the most disappointing I’ve encountered. More

I was in NO way disappointed. Everything was 100% from start to finish. Full marks to CARMAX Everything was 100% from start to finish. Full marks to CARMAX More

Fast fast fast process! Approved in seconds no documentation needed so made it seamless. I reccomend. Approved in seconds no documentation needed so made it seamless. I reccomend. More

I had a wonderful experience at CarMax! They had a great selection of cars, all in excellent condition, which made it easy to find the right one for me. The staff was very friendly and welc They had a great selection of cars, all in excellent condition, which made it easy to find the right one for me. The staff was very friendly and welcoming, and I really appreciated that they weren’t pushy at all. The entire process was simple, straightforward, and stress-free. I would definitely recommend CarMax to anyone looking for a smooth and enjoyable car-buying experience! More

They where super nice and it was afford less for me to purchase a truck with carmax! Love these guys and trustworthy! purchase a truck with carmax! Love these guys and trustworthy! More

Everything about my buying experience was simple! It took me several weeks to find exactly what I was looking for, but it was worth it! I got the perfect car in the perfect color with the perfect mil It took me several weeks to find exactly what I was looking for, but it was worth it! I got the perfect car in the perfect color with the perfect milage - and I never had to dealer hop in the Texas heat. It could not have been easier. More

We used carmax before and we were so happy so years later came back. Unfortunately this time around I do not recommend this dealership. Before I purchased the vehicle it had some small repairs and they said came back. Unfortunately this time around I do not recommend this dealership. Before I purchased the vehicle it had some small repairs and they said they were going to fix them. Going on a couple months nobody answers, then it’s months of a waiting list. I keep getting the run around. They definitely don’t care they just want to sell and do very little afterwards. Horrible experience and can’t recommend them. More

My experience with CarMax has been great. I’m was greeted warmly, provided clear information both when I sold my car and bought another one. I was connected with Cruz, who was awesome and v I’m was greeted warmly, provided clear information both when I sold my car and bought another one. I was connected with Cruz, who was awesome and very helpful - he made the process effortless! More

Amazing experience with Javier! Thank you for a pressure free purchase filled with support and patience. He truly showed us, in action, an exceptional experience. From reviewing mul Thank you for a pressure free purchase filled with support and patience. He truly showed us, in action, an exceptional experience. From reviewing multiple cars, going through their history, test driving, and comparing to shipping cars in for test-drives, he was friendly and supportive. Once we chose a vehicle, he went through the purchase, financing, and warranties. I have never had a purchase so quick and seamless with one friendly individual. After the purchase, Car Max backed their product and answered any questions or concerns I had. I would go back for my next purchase, hands down, without exception. More

Really great experience at Carmax! Was my second time purchasing and Cam was my sales rep. He was wonderfully kind just like everyone who helped me out that day. Sales manager and head Was my second time purchasing and Cam was my sales rep. He was wonderfully kind just like everyone who helped me out that day. Sales manager and head manager. Smooth experience and love my new car More