Oliver C. Joseph Buick GMC - Service Center

Their service department is a complete rip off! I had taken my car in for service that they charged me $1300 to repair only for the same problem to reoccur two months after. The service go on to te I had taken my car in for service that they charged me $1300 to repair only for the same problem to reoccur two months after. The service go on to tell me that the last technician diagnosed the problem wrong! So I take in on yesterday and tell me it's calibers'/brakes/rotors for $800 but keep in mind I also purchased 2 tires and one of the sensors went out and they are telling me that I have to pay $150 for another! They are full of crap! More

Avoid This Dealership – Learn from My Costly Experience! I took my 2017 GMC Sierra 1500 to this dealership on December 28 due to the well-known transmission issue affecting this model year. On January 3, I I took my 2017 GMC Sierra 1500 to this dealership on December 28 due to the well-known transmission issue affecting this model year. On January 3, I was informed that they had just ordered the transmission. Three weeks later, they told me it could take up to three months for a replacement. As of now, my truck is still sitting at the dealership with no estimated fix date. Then things got even worse. I received a call—not from the dealership, but from the Belleville police— informing me that my truck had been left on cinder blocks and my 22” wheels had been stolen while it was parked at the dealership. When I called the dealership to ask why the police notified me before they did, they had no clear answer. When I asked how they planned to resolve the theft, their response? "File a claim with your insurance." This dealership failed its duty of care and now wants to avoid responsibility. I guess they forgot about their garage keepers insurance. 🚨 DO NOT TRUST THIS DEALERSHIP! 🚨 If you value your vehicle and your wallet, take your business elsewhere. Their poor management is costing customers time and money. GMC Corporate, Regional Management, and the Better Business Bureau have all been notified. More

Not a pleasant experience no call backs found out they didn’t change my oil like they said they did didn’t change my oil like they said they did More

I had a terrible experience with Cardinal Buick GMC. Initially, I took my car there for diagnosis of some issues and was quoted for both parts and service to fix them. I paid for the repairs, and they p Initially, I took my car there for diagnosis of some issues and was quoted for both parts and service to fix them. I paid for the repairs, and they provided written confirmation that the issues were resolved. Just a few days later the same problems reappeared, but even worse. When I returned to the dealership, they charged me again for another diagnosis, which revealed the same issues as before. It was clear they hadn't fixed anything the first time even after written confirmation my vehicle was no longer misfiring. They quoted me again for the same work without offering any discount or acknowledgment of their previous failure. If you couldn't service the car right after the first diagnosis, why would I trust you to do it again without having issues? Ultimately, I lost trust in Cardinal Buick GMC and had to pay to have my car towed to another dealership. The entire experience felt unprofessional and as if they were simply trying to get as much money from me as possible. I strongly advise anyone considering their services to think twice. More

i bought a used ford f150 up there in july. When i bought it they did an inspection and found out the breaks were close to the end of their life so cardinal put new brake pads on. Instead of do When i bought it they did an inspection and found out the breaks were close to the end of their life so cardinal put new brake pads on. Instead of doing it correctly and putting motorcraft pads on, they put on ac delco brake pads. They squeeled everytime i stopped. so i took it up there and they told me that since they were acdelco brakes that they would squeel up to 3500-5000 miles. Here i am almost 10000 miles in and they still squeel every single time i slow down. BUTTTTT, thats not even the worst part. So my truck sprung a slow coolant leak, i took it up there to have them diagnose it, they charged me 189 dollars to diagnose it and told me it was my thermostat housing and t connector that was leaking. i paid the 189 plus the remaining 289 dollars to get it fixed. it took FIVE DAYS to get my truck back. Finally got it back and about a week later i realized that it was still losing coolant. So i called up and told them and they told me to bring it back. I took it up there and they took it to look at it. At this point they told me that it was my quick release coolant hose that was leaking and the total would be 675. They than than told my wife that they were charging us yet ANOTHER 200 dollar diagnosis fee???????????? For something they had already diagnosed and supposedly fixed. I am done with Cardinal because all they are is a skeeming greedy company that will try and milk you for whatever money they can get from you. Jameson Franco was the "advisor" that tried to charge me AGAIN for a diagnosis of something that i already paid a diagnosis fee. They finally....after about 15 minutes of frustrating conversation...took the fee off after i told them that nobody DISCLOSED information to me that there would be another fee. Please be careful of what these "advisors" tell you need done to your vehicle, especially Mr jamison franco. More

Dealerships are notorious for overcharging their service customers, but this place takes greed to a whole new extreme. I now know how their CEO can pocket $29 million per year. I was already aware that de customers, but this place takes greed to a whole new extreme. I now know how their CEO can pocket $29 million per year. I was already aware that dealerships are more expensive, but none of the independent shops in my area are open on weekends. I took my truck there on a Saturday because it's my only vehicle and I didn't want to take off work. They did a combination repair & maintenance job on my truck. Prior to handing over my key, the desk clerk verified what I wanted done. He typed up and printed a 'technician hard card', which listed the repairs/maintenance items that we discussed. There was a dollar amount written at the bottom with no explanation of whether it was the total estimate for the job, labor cost only, parts cost only, or whatever. He didn't offer an explanation either. I assumed that it was the approximate total cost of the job, so, without asking any questions, I signed that paper in order to give them permission to start work. One hour after leaving, I received a call from the desk clerk. He convinced me to do a fuel injection service, and I thought that he said that it would add $760 to my total cost. That was the only thing that was added after I signed the hard card. They finished everything in three hours. The desk clerk handed me my final bill...$1000 (not $760) higher than the amount on the hard card. I discussed everything in detail that was done to my truck with the desk clerk and decided to look into the $1000 difference later. I paid the bill and left. Going by the job's length of time, I paid them more than $400/hr for labor. Based on my research, the high end of the average mechanic labor rate across the country is $169/hr. I left a complaint on their website about this. The service manager called the next day and explained their greedy business model. Their labor rate is $179/hr. Their charges are based on something called 'book time'. It's basically a universal publication that many shops use to figure out how much time that jobs are supposed to take. According to book time, my job is supposed to take 10.1 hours. It only took 3 in reality, but the dealership charged me for 8 hrs worth of labor. The service manager had the nerve to tell me that they were giving me a good deal by charging me for 5 extra hours' worth of labor because they should've charged the full 10.1. The service manager also said that they pay their techs per job...no hourly wages. So, no matter how long a job takes, the tech's pay remains the same. As a former independent contractor that worked for Dish network, I don't support that model for pay. I'm betting that the technicians finish jobs faster than book time says way more often than not, but they apparently don't use any discretion to adjust prices based on how long the jobs actually take. The service manager stated that the customers' number one complaint is their pricing structure. Hmm...I wonder why! He tried to placate me by saying that they gave me a good deal and that book time supposedly is beneficial for customers too. I still don't know where the extra $1000 came from between the hard card & the final bill. I've learned my lesson. I will not utilize this or any other dealership for service anymore. Their overcharging cost me more than my lost wages if I had taken a day off of work in order to take my truck to an independent shop. My local independent shop's manager said that they only charge $90/hr for labor. I'll gladly choose that over padding the pocket of GM's greedy CEO. More

Will NEVER do business with them again. So deceitful. They care nothing about customer satisfaction So deceitful. They care nothing about customer satisfaction More

DO NOT GO HERE FOR SERVICE! Had my Cadillac CTS taken here for an oil change at first to which I was informed that I needed tires however the vehicle was fine to drive. Well tha Had my Cadillac CTS taken here for an oil change at first to which I was informed that I needed tires however the vehicle was fine to drive. Well that was incorrect after I had been driving the vehicle the differential exploded and I had the vehicle towed back to cardinal. To which I was informed that the differential damage was due to the tires which the service advisor told me earlier I was fine to drive on. After fighting and going back and forth with my advisor they finally replaced the diff under warranty and I purchased new tires from elsewhere. 2 months later now the differential has exploded again due to inexperienced technicians this dealership has employed and they are refusing to take any responsibility for it. The reason for the differential going this time is that there technicians did NOT TIGHTEN THE BOLTS properly on the vehicle. STAY AWAY FROM HERE!! More

I used there service department for 2 of my vehilces. After spending thousands I went to pick up my trucks. I called the service manager and my service writer to make sure they would not be blocked. I wa After spending thousands I went to pick up my trucks. I called the service manager and my service writer to make sure they would not be blocked. I was assured they would not, important since i was driving in from 4.5 hours away. I get there on Sunday as I told them and my truck is gone. Found out the truck had been stolen several months earlier. They treated me like crap when I asked for help. I came back to talk to the General Manager about this issue and he came to the show room floor and said :"get the Fuc_ out of here or I'll crack your head. He also tried to yank my paperwork from service from my hands. Im 68 and a senior, so I headed to the door to leave and another salesman, "bully and thug"came up from behind and assualted me. I told him to leave me alone or I would call the police. What kind of company does that to anyone, especially elderly. Im still trying to get my money back from having to pay to get it out of a tow yard and getting it fixed from the damage caused when it was stolen. The GM should be fired and if you hire salesman to act like xxxxx, you're the reason the dealership is run like a criminal element. Belleville and St. Clair County is a great location of close friends. When you read this please beware, its all true and it can happen to you if you use them for service and since the GM is in charge of sales, sales too. They have a very poor dealer rating and its all earned. More