The dealership was easy to work with and our sales rep, Dylan was knowledgable and very helpful and did not pressure us in the least.
We were not able to negotiate a price lower than the sticker, which was a disappointment, but the price as fair.
We had a battery issue with the used car we bought, but Gary in Service took care of us without a problem and was very enjoyable to work with.
Our only complaint is that they tried to sell us an expensive warranty program... which we refused... and a ridiculously expensive "Key replacement" insurance. The financial rep made wild claims that a replacement key for our car would cost us about $900 and since only 1 key was provided with the car she highly recommended that we buy key insurance for $595. This "insurance' would provide us with 2 keys, ONLY if our key stopped working or if we lost our key. We refused this "insurance" and went to Arizona Key Guys-Premier Mobile Locksmiths (602-492-5397) who charged $100 for a Lexus smart key and $120 to program - or $220 for 1 key, $320 for 2 keys. We chose to purchase an actual key for $220 rather than $595 for an expensive insurance policy. We felt that the company either misrepresented the value of this key insurance policy, or did not have their facts straight.
All in all, it was a good experience and we would definitely recommend the dealership.
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