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Cardinale Way Volkswagen - Service Center
Corona, CA
28 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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28 Reviews of Cardinale Way Volkswagen - Service Center
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September 25, 2023
Just want to say thanks to all of the staff and employees from CardinaleWay VW. There always on point and are very friendly. Would recommend to my friends and family. Thanks, Ramon A from CardinaleWay VW. There always on point and are very friendly. Would recommend to my friends and family. Thanks, Ramon A More
by Ramon your Realtor
Verified Customer
September 14, 2023
Great service every time. They take their time to make sure they hear my problems to help me out. My car is so clean when I get it back. I always trust the service I get there They take their time to make sure they hear my problems to help me out. My car is so clean when I get it back. I always trust the service I get there. More
by YVONNEGUNN
Employees Worked With
September 13, 2023
I had an appointment with the service center & they took me in immediately. No waiting , except for the car servicing. The counter help was pleasant & friendly. me in immediately. No waiting , except for the car servicing. The counter help was pleasant & friendly. More
by lhunter4454
Employees Worked With
September 11, 2023
As always, excellent customer service. Fast, efficient and transparent. No one likes to have work done on their vehicle but since it is necessary, it is nice to go somewhere that makes the Fast, efficient and transparent. No one likes to have work done on their vehicle but since it is necessary, it is nice to go somewhere that makes the process smooth. More
by cvanduin
Employees Worked With
September 07, 2023
Professional. Had my car done quickly. The service manager called me to let me know it was completed. Had my car done quickly. The service manager called me to let me know it was completed. More
by ROBSAR.ROL
Employees Worked With
August 25, 2023
Dealership service department personal is always friendly and professional. Manager Paige is amazing and always willing to help and professional. Manager Paige is amazing and always willing to help More
by REALESTATEWITHSTACY
Employees Worked With
August 17, 2023
Had to come back within 2 weeks of service as my engine light came on 2x. Turned out I needed a new battery. Questions….does the multipoint service not look at the battery?? Why does the battery have a 5 y light came on 2x. Turned out I needed a new battery. Questions….does the multipoint service not look at the battery?? Why does the battery have a 5 year warranty? I mean, my car is 3 years old. Shouldn’t the original battery be covered? Does the original battery have a shorter warranty. Makes no sense. More
by strazzz
Employees Worked With
Bailey
March 29, 2021
This was one of the worst car buying experience I have had. The salesperson talked us in to purchasing some bogus extras but that was not the worst part. I purchased a used car for my son and it had no ti had. The salesperson talked us in to purchasing some bogus extras but that was not the worst part. I purchased a used car for my son and it had no tire sensors on it but they assured we could bring the car back to have them installed. 4 months later he took it back to get the sensors installed and to fix a tire. 5 hours later in the service appt they say they dont have the parts. The service advisor Kimberly Trajano not only gaslighted my son but also was extremely defensive with me when i called. I can't believe there are any good reviews on this place. They are shifty and need to train the advisors better. The fact that they took my money with smiles but then treated us like trash after. Lesson learned that I will never nor anyone i know in the area will do business there again. More
by terri.glasgow
Employees Worked With
Kimberly Trajano
November 05, 2019
We brought our Sportwagen in for an oil change and they charged a $31 Labor charge. We normally bring our car to Ontaro Volkswagen for oil changes and repairs. Their labor charge is $9-$11. Corona is rippi charged a $31 Labor charge. We normally bring our car to Ontaro Volkswagen for oil changes and repairs. Their labor charge is $9-$11. Corona is ripping people off! The sad thing is that the Service Manager, Diana could have salvaged a client but instead did not care to lose a client because she would not budge on the labor charge. Good riddens! More
by Ripped off
Employees Worked With
Diana
June 25, 2019
Charging for warranty work 😡 On April 22, 2019, my 2014 VW Touareg TDI stopped running in Norco, California. The closest VW dealership was Cardinaleway VW in Corona, so AAA towed On April 22, 2019, my 2014 VW Touareg TDI stopped running in Norco, California. The closest VW dealership was Cardinaleway VW in Corona, so AAA towed our car to that location. Up to this point, our go-to VW dealership was VW South Coast in Santa Ana. but I thought this would be a good opportunity to try Cardinaleway VW. . Cardinaleway VW Corona determined our Touareg had a catastrophic High Pressure Fuel Pump (HPFP) failure. When the HPFP fails, it sends fragments of metal through the entire fuel system, necessitating replacement of every fuel component, with exception of the gas tank. It is an extensive and intensive repair. Needless to say, replacing the entire fuel system means the service technician is touching / leaning across / brushing against most parts under the hood as he replaces every fuel system part. Cardinaleway Service department had the car from April 22, 2019 to May 16, 2019. All HPFP repairs were covered under warranty. We picked up the vehicle on May 16, 2019 at Noon. On the way home from the dealer, the engine light came on. This was 5 miles after leaving the dealership. I called Cardinaleway VW Service Manager. She and I agreed I should bring the vehicle in the next morning, May 17, 2019. On May 17, I returned to the Cardinaleway VW Corona and was again helped by Service Manager. After waiting for 2 hours, she reported the vehicle was running a P0101 fault code which means there was a problem with the Mass Airflow Sensor (MAF). Stated we needed a MAF Sensor and was $562.14 out of pocket because the MAF was not covered under extended warranty. I asked if the error code might be something related to the HPFP workmanship since the service department had to disassembled and reassembled the whole fuel system. She said, “ No, you need and new MAF, it costs $562.14 and it is NOT covered under warranty.” . None of this seemed correct. I decided I needed a second opinion. My gut feeling was the car was running an error due to faulty assembly from the lengthy HPFP repair and it was not a $562.14 MAF repair. I immediately took it to VW South Coast Service Department in Santa Ana where they took their time to read the P0101 fault code. And they actually popped the hood to look for the problem, South Coast service technician discovered the breather hose to the MAF was not attached! VW SC attached the breather hose and fault code cleared. Service Technician said the breather hose was removed during HPFP repairs. He also said if I needed a new MAF (which I did NOT) it would have been covered under VW extended warranty. After visiting, VW South Coast, I found out: 1. My MAF was not broken, instead Cardinaleway service technician did not reattach the breather hose when reassembling the fuel system. 2. VW CardinaleWay said I needed to pay $562.14 out of pocket for a part covered under extended warranty. Makes me wonder. Why did they insist it was broken? Why did they insist I pay out of pocket? I am now working with VWA on an ethics complaint. More
by cally45455
Employees Worked With
I will type in after litigation is complete
