Carmax

Professional, helpful, courteous patient. The detailing of the car was lacking, windows were smeared, no Owners Manuel but they did offer to reimburse me. The detailing of the car was lacking, windows were smeared, no Owners Manuel but they did offer to reimburse me. More

The Scottsdale team understands customer service and was very pleasant to work with. After finding an issue with the first car I was purchasing, the team made it right and helped me find a different car. very pleasant to work with. After finding an issue with the first car I was purchasing, the team made it right and helped me find a different car. More

The staff was friendly and knowledgeable. The car was pristine and the price was very good. The only issue was that the antenna for the SiriusXM did not work and they have promised to fix i The car was pristine and the price was very good. The only issue was that the antenna for the SiriusXM did not work and they have promised to fix it. More

Set up the entire transaction via the internet while I was in Alaska. Showed up for my appointment in Phoenix and was in and out in less than an hour cause all the paperwork had been completed on line. was in Alaska. Showed up for my appointment in Phoenix and was in and out in less than an hour cause all the paperwork had been completed on line. This was my first purchase from Carmax and I was really impressed! I will for sure consider future purchases from Carmax and will recommend them to family and friends. More

Great experience buying a car at the Carmax Scottsdale location! John made my purchase quick, easy, and straightforward. location! John made my purchase quick, easy, and straightforward. More

Everything was up front and easy to understand. Quick and friendly service. Thank You, Bonnie Quick and friendly service. Thank You, Bonnie More

Great store, clean facilities, easy purchase process, large inventory, easy trade in and great staff large inventory, easy trade in and great staff More

The online and pre-purchasing experience was great. When I arrived, my vehicle looked nothing like the photos. There were dents and scratches that were new. They promised they would fix them. It’s When I arrived, my vehicle looked nothing like the photos. There were dents and scratches that were new. They promised they would fix them. It’s been two weeks. I haven’t heard from them. I followed up 2 days ago and am still waiting. More

The car buying process was fairly easy. The problem started when I noticed that there was a warning light. I took my vehicle to a mechanic and they told me a sensor was not working on air The problem started when I noticed that there was a warning light. I took my vehicle to a mechanic and they told me a sensor was not working on airbags for the driver's side. I contacted Carmax and could not get in for a couple of weeks. Took the vehicle in and was told they were going to take it to the Ford dealership for repairs due to the low mileage on the Bronco. I received a call from the service tech to inform me that Ford wouldn't get my vehicle in for a look for 5 days as they had a master tech out. Once Ford looked at my Bronco they found the issue and needed to order parts, causing another delay for 2-3 days. Then I received a message from the service tech saying that my Bronco would be ready late Thursday or early Friday. After not hearing anything on Thursday, I called Friday morning, I couldn't get a straight answer for most of the day. I talked to the service tech and he promised to find out what the issue was and get back to me in 15 minutes. He did not get back to me, finally I called back and found out that he was off the lot doing something else. I talked to someone else and they looked into it, never talked to the same person at Carmax. Finally someone called at 3:30 pm that my vehicle was ready. If I hadn't been persistent on Friday, I believe that I would not have gotten my vehicle back until next week. Needless to say I would not recommend their service department at all. They were all very nice but didn't keep any of their promises during the entire process. More

Paperwork was completed quickly and the vehicle was exactly what I had ordered. I have bought many vehicles from Carmax and always had a smooth and pleasant experience. I still have a vehicle I purchas exactly what I had ordered. I have bought many vehicles from Carmax and always had a smooth and pleasant experience. I still have a vehicle I purchased from Carmax in 2008! I will always give Carmax the first shot at any future vehicle(s) I would wish to buy. More