Carmax

Overall, my experience with CarMax was positive, and I’m very happy with the car itself. It’s exactly what I was looking for and has been great so far. The purchasing process was generally smooth, and the s very happy with the car itself. It’s exactly what I was looking for and has been great so far. The purchasing process was generally smooth, and the staff was friendly and helpful. That said, there were a couple of oversights after the sale that were inconvenient. The emissions test was not completed prior to delivery, so I had to take care of that myself during the holidays, which was difficult to fit into my schedule. Additionally, some of the required documents for my co-signer were missed, and he now has to go to a dealership near him to complete the signing. While these weren’t major issues, they did create extra steps that could have been avoided. Overall, I’m still happy with the vehicle and the experience, but I would recommend double-checking that all required paperwork and inspections are completed before delivery. More

From the moment we walked in it was a welcome experience. Kind and friendly service. Lisa was the first to greet us and was very courteous. We conveyed what we were looking for and Lisa researched and we no Kind and friendly service. Lisa was the first to greet us and was very courteous. We conveyed what we were looking for and Lisa researched and we now have the car she found. Good experience. We are very happy to have found Lisa at Carmax and will recommend family and friends. More

Friendly Pleasent Efficient The dealer and the manager were logistically spot on the delivery of the vehicle Ryann and David made it an exceptional experience were logistically spot on the delivery of the vehicle Ryann and David made it an exceptional experience More

The end but prices was super easy and low stress. The representative at the lot provided a friendly and human experience. The representative at the lot provided a friendly and human experience. More

My experience at Carmax was great. Richard was my salesman, he was awesome. Everything ran so smoothly, and I received my new license plate and Arizona registration. I am very pleas Richard was my salesman, he was awesome. Everything ran so smoothly, and I received my new license plate and Arizona registration. I am very please with my newer vehicle, I love it. Thank you. More

My salesperson, Holly Church was absolutely awesome. She was attentive to my needs showed me everything on the vehicle and was just absolutely fantastic. She was attentive to my needs showed me everything on the vehicle and was just absolutely fantastic. More

Easy way to purchase a vehicle. This was our second time. We'll probably do it again in the future. This was our second time. We'll probably do it again in the future. More

Overall positive, non-stressful experience. We were especially happy with Randy. He was patient, knowledgeable and easy to work with. We were especially happy with Randy. He was patient, knowledgeable and easy to work with. More

Absolutely the best car buying experience of my 67 years. Frank is my hero. He went beyond and transferred vehicle to Tucson. I had to leave for an elk hunt which is difficult to obtain and Frank held vehic Frank is my hero. He went beyond and transferred vehicle to Tucson. I had to leave for an elk hunt which is difficult to obtain and Frank held vehicle until I returned in a week. Unheard of in this day and age. I wouldn’t buy anywhere else in the future More

The sales people were all very helpful. The service department took care of most issues I had with the vehicle, and gave me a voucher to have the remainder of the issues taken care of in m The service department took care of most issues I had with the vehicle, and gave me a voucher to have the remainder of the issues taken care of in my hometown. I have one issue with trying to get help via a phone call. I received a package with my paperwork, and had a question about something, so I called the number on the letter enclosed with the paperwork. The recording said the store was open, but i needed to talk to the business office, which was closed. It gave me the option to press a number for the hours for the business hours, but when i pressed the number, it took me back to the main menu, and asked me what i needed. I said i had a question about the paperwork I received, and the recording advised that the store is open, but the business office was not open. It asked if I wanted to know the hours of the business office, and told me to press the number I had already selected. I pressed the number, which took me back to the main menu. I said I wanted to talk to a person, then it asked what my question was, and I repeated I wanted to talk to a person. I was transferred to a person, who was not at the store. He advised that the business office is too busy to answer their phones on saturday mornings, and advised that I might have better luck, if I call back this afternoon! I've got plans this afternoon. I was really disappointed with your phone service, and the fact that I couldn't figure out what hours the business office is open. I think it would be much better for customers to hear that all representatives are currently busy, and they could have someone call me back. I didn't enjoy being on a merry-go-round, and still not have my concerns taken care of! I made 3 calls, and still have no answer to my concern, and I'm not looking forward to calling back later, hoping there just might be someone who is not too busy to address my concern! 😡 More