Carmax

My multi year experience with dealer great; except for current purchase odometer underreporting by over 5,000 miles without explanation. current purchase odometer underreporting by over 5,000 miles without explanation. More

Great service, very patient and understanding about my vehicle purchase and can not complain about anything. vehicle purchase and can not complain about anything. More

Returned a car for one we liked better, it was so easy we were surprised. Nothing but a positive response, best buying experience I’ve ever had. Thank you so much. were surprised. Nothing but a positive response, best buying experience I’ve ever had. Thank you so much. More

Good and not so good. I had a car shipped from Virginia. Ben, the salesman was excellent. The business office was also very good. The 125 point inspection and detail was k I had a car shipped from Virginia. Ben, the salesman was excellent. The business office was also very good. The 125 point inspection and detail was kind of a joke. I can see why they are being sued over this, but I figured that. The big issue is communication. There were some service issues agreed to in writing at time of sale. I was told I would get a call from the Arlington Service Center the next day to schedule. Over a week later I got a call from the Hulen Service Dept. that they had finally sent the order over to Arlington and someone would contact me in 24-48 hours. Didn't happen. So a week later I called the Hulen store back and they said they would send it again. Got a VM from Arlington the next day - no name, just Arlington Carmax wanting to set up service. I called them back immediately and they "thought" it was probably Daniel. So they send me to Daniel's voicemail. No call back. Call them again today - no one answers the phone. Leave Daniel another message. Still haven't gotten a callback. So now we're three weeks in when I was told it would be addressed the next day. Not exactly great service. The presale and sale experience was very good, but I would take any after sale commitments with a grain of salt. More

From the time we walked in, we were welcomed and offered help. The staff was very professional and helpful and there were a great selection of vehicles that fit our need. We test drove two vehicles and wit help. The staff was very professional and helpful and there were a great selection of vehicles that fit our need. We test drove two vehicles and with the offer given for our trade in, we picked a beautiful SUV. The process was smooth and we drove home satisfied with our experience. I highly recommend visiting this location for your vehicle needs. More

Good customer service and don’t pressure you to buy a car. Highly recommended them! car. Highly recommended them! More