Carmax

Sales rep. Was really a nice professional person and was real good at explaining everything Was really a nice professional person and was real good at explaining everything More

Paid to much to have the car ship here. .The CARMAXX staff is great. We'll train at what they do. The 2017 Buick Lacrosse I purchased Black on Black, I be xxxx n it out with some wheels. S .The CARMAXX staff is great. We'll train at what they do. The 2017 Buick Lacrosse I purchased Black on Black, I be xxxx n it out with some wheels. Sharp ride. More

Not good communication internally, dealer “forgot” to sign the title when transferring truck to St. Peter’s, the fedex’d our license plates to us after we told them we would bring the truck up and they c sign the title when transferring truck to St. Peter’s, the fedex’d our license plates to us after we told them we would bring the truck up and they could install them, oil change had not been done, filters had not been replaced. More

Salesman didn’t convey anything. Also, had multiple issues through the document close-out process. There was also multiple additionally signs of damage to the vehicle that wasn’t sho Also, had multiple issues through the document close-out process. There was also multiple additionally signs of damage to the vehicle that wasn’t shown online. I was also told that the truck would be detailed and cleaned when purchased but neither of which were completed but it was already past closing by the time we closed out the documentation because of the numerous problems. I am now paying $450 to get it detailed myself. More

Carmax's advantage is a large nationwide inventory of used cars which they can ship to you fairly quickly to test drive for a reasonable cost. Their prices are competitive or slightly better then manufa used cars which they can ship to you fairly quickly to test drive for a reasonable cost. Their prices are competitive or slightly better then manufacturer dealerships. However their inspection and cerification process leaves a lot to be desired..Their online review of the car i bought flagged a couple of small token paint chips on the bumper, but overlooked the larger scratches on the right front fender, and nevermind that the entire fender had been repainted (and not top quality bodywork) to fix a large dent... I spotted this during my test drive ( which prompted a call from the store asking where I was since I had exceeded their 15 min test drive window..) I told them I was in their lot inspecting the fender repair. The manager came out and looked and said that the repair met Carmax standards... I decided to buy the car anyway, because I liked it. The paperwork process went quickly, but they had prefilled out paperwork without asking how we wanted title to be held? They were initially reluctant to redo the paperwork and ended up handscribbling corrections, which did get scrutiny at DMV... After I got the car home, I found a nail in one of the tires which looked like it had been there awhile, and an oil leak... I will take the car to a dealer to fix the oil leak under factory warranty, and ended up putting a new set of tires on the car, since it had a mismatched set from front to rear... Again not too impressed with Carmax's inspection process.... Definitely buyer beware. They do have a generous 10 day return policy so examine your vehicle closely in that time frame. Given the prior fleet/rental use of their cars, they will have their flaws for sure. Also the CarFax reports provided are largely useless for these type of purchases. Large fleet/rental car owners do their own maintainence and body repair work, which will not appear on a CarFax report. More

Easy and satisfying. Would gladly recommend. Thanks Carmax for great customer service and car shopping. Would gladly recommend. Thanks Carmax for great customer service and car shopping. More

I liked all the information on the web site about the car. I liked how easy it was to have the car shipped to the dealer close to my city. The salesman was friendly and explained what I needed to do at t car. I liked how easy it was to have the car shipped to the dealer close to my city. The salesman was friendly and explained what I needed to do at the test drive and purchase. More

This is my 2nd purchase from them, I love using CarMax! I was able to use their app to get preapproved and then I made a phone call to purchase my car! I was able to use their app to get preapproved and then I made a phone call to purchase my car! More

Cody did a great job. Honest and up front. There were some service items tjat needed attention and the service department did a great job fixing the issues with no hassle. Honest and up front. There were some service items tjat needed attention and the service department did a great job fixing the issues with no hassle. Thank you. More

Josh Lillis is a true professional. He's very knowledgeable and was able to answer EVERY one of our questions. This is the SECOND car we bought through Josh and I would highly recomme He's very knowledgeable and was able to answer EVERY one of our questions. This is the SECOND car we bought through Josh and I would highly recommend seeking him out if you're in the market for a newer vehicle. More