Carmax

Worst experience when it comes to communication. Talk about a dealership that shows no care to the customer, I was just another number in the lineup. The lack of knowledge was sad, the customer serv Talk about a dealership that shows no care to the customer, I was just another number in the lineup. The lack of knowledge was sad, the customer service skills need work and the attention to detail is the worst. The only reason I'm keeping the car is because of a service writer that knows how to do her job and communicated thoroughly. She is the only reason Carmax got my business. More

The first car that I bought had a complete engine failure after only 7 weeks, and could not be repaired. Carmax took care of the situation in a speedy and professional manner. Both the original and the repla after only 7 weeks, and could not be repaired. Carmax took care of the situation in a speedy and professional manner. Both the original and the replacement transactions were very easy and quick. I now know that I can trust this dealership and highly recommend them. More

Great place to buy a vehicle, no nonsense, no stress, no delays just good honest purchasing of a vehicle from a value dealership and professional people. delays just good honest purchasing of a vehicle from a value dealership and professional people. More

Couldn’t ask for a better way to purchase a vehicle the welcoming feeling and our sale person was on point welcoming feeling and our sale person was on point More

My experience wasn’t as good as previous carmax experiences but wasn’t bad either. experiences but wasn’t bad either. More

We walked in received a quote for our trade in and the young man working front Mr Delafuente showed us how to look for the vehicle we wanted online. Went home ordered vehicle and less than 7 days later w young man working front Mr Delafuente showed us how to look for the vehicle we wanted online. Went home ordered vehicle and less than 7 days later we drive out with it. And 7 days later Mr Delafuente helped us close the deal. Great job on his part. Very helpful young man! More

Nice and excellent service, they was gently and much respectfully Polite people working there, Mr. Daniel Webb polite person respectfully Polite people working there, Mr. Daniel Webb polite person More

Carmaz sold me a car with undisclosed flood damage and I had to go back and forth with them to get it resolved. Sales manager Kevin is untrustworthy and condescending. I have already told multiple people no had to go back and forth with them to get it resolved. Sales manager Kevin is untrustworthy and condescending. I have already told multiple people not to buy from carmax More

Bought a new car and in less than 2 weeks it was in the service department twice, now needing a third visit. I’ve now gotten into trouble at work because I’ve been unable to do my job the days my “new” veh service department twice, now needing a third visit. I’ve now gotten into trouble at work because I’ve been unable to do my job the days my “new” vehicle was in the shop for repairs. No one pulled the jacket to stop the 10-day guarantee for both visits. I am trying to change into a different vehicle with no issues and now I’m in a loaner car until upper management approves the swap. I now am out my down payment and stuck in limbo with a loaner car that I can’t use for work - this may very well cost me my job. More

Very nice sales and business office staff. Pleasant and clean surroundings. Every one was very patient and I never felt pressured or being tricked like previous experiences with dealerships. Pleasant and clean surroundings. Every one was very patient and I never felt pressured or being tricked like previous experiences with dealerships. Nice inventory, but I learned to make a decision and not wait to purchase at CarMax. I have had trouble with the car and it was towed in for service 5 days after purchase. Parts are to arrive next week for scheduled repair. Otherwise, I really like the car and would not hesitate to return again. Great way to buy a car! More