Carriage Ford - Service Center

Derrick took care of everything . Will definitely purchase another vehicle from him. Sales and service. Will definitely purchase another vehicle from him. Sales and service. More

4-5 days to have car analyzed. 6-8 weeks before car can be worked on. Wanted to keep my vehicle the entire time. Told if I take it home, I lose my place in line. Service desk emplo 6-8 weeks before car can be worked on. Wanted to keep my vehicle the entire time. Told if I take it home, I lose my place in line. Service desk employee was crass. Never buying a Ford again. 40k miles and transmission is bad with no smooth path toward warrantied repairs. More

Terrible customer service through their Body Shop. It took several weeks for them to respond correctly to an insurance request for documentation. When I called to schedule my appointment I was told It took several weeks for them to respond correctly to an insurance request for documentation. When I called to schedule my appointment I was told they couldn't get me in for two weeks. When I finally dropped off my vehicle I was told the repair would take 2 days even though the estimate said "5.3 hours". Eight days later and multiple calls checking on progress I finally got the vehicle back. The calls were never returned as promised. After picking up my vehicle I realized a very nice leather bag and a few clothes were missing. My glove box and center console had been gone through and everything was a mess. When I returned to the dealer to inquire about the leather bag, the manager said no one knew anything about it. He said he would check with his "other clean up man" and then call me that afternoon. Same thing - no return call. I have been a long time customer of this dealership, buying 15+ vehicles through the years and referring many others. I will never go back and would recommend anyone considering them to reconsider. More

Took my car in to have A/C unit worked on and the service department was rude and very unorganized. I will not take any vehicle back to them. department was rude and very unorganized. I will not take any vehicle back to them. More

Great staff treat you like family would recommend to others we have purchased at least 10 vehicles from them and never had any issues others we have purchased at least 10 vehicles from them and never had any issues More

Excellent service this February. All my issues were resolved. Betsy, Marty, Dean, and Fireball, as usual, were all helpful and kind. Bryan at the service desk went out of his way to All my issues were resolved. Betsy, Marty, Dean, and Fireball, as usual, were all helpful and kind. Bryan at the service desk went out of his way to be helpful, and the mechanic who worked on my car did an excellent job. More

My daughter had her windshield wipers changed while away at school and one quickly fell off. I stopped by Carriage Ford where we bought the car in 2016 and they not only took the time to help with my mundan at school and one quickly fell off. I stopped by Carriage Ford where we bought the car in 2016 and they not only took the time to help with my mundane task, they sent a service technician out to change it for me. Everyone I encountered from the service desk to the parts counter, to the technician was so friendly and kind. I know it seems like a small task, but they made me feel like a valuable client. It makes me feel good knowing they still treat me like family! More

Debbie Rainbolt does an outstanding job taking care of my needs for my vehicle and Excellent follow up when finished. Thank you. needs for my vehicle and Excellent follow up when finished. Thank you. More

Excellent customer service… personnel were accommodating, friendly and knowledgeable… Have vehicles serviced and repaired and will continue in the future. friendly and knowledgeable… Have vehicles serviced and repaired and will continue in the future. More