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Carriage Ford - Service Center

Clarksville, IN

3.6
45 Reviews

45 Reviews of Carriage Ford - Service Center

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November 02, 2024

Took my f150 in for oil change. Did not have appointment but was checked in within a few minutes of arriving. One hour later I received a call telling me my truck was ready. Very go More

by Jeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2024

Had Great Experience with pick up and delivery very professional and courteous drivers. Great Job More

by Zach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Money
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2024

I went to dealer for service without appointment and they worked me in and finished service within 2 hours and had me out. I have purchased 5 vehicles at this dealer and have been taken care of each time. I More

by Tommiegordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Sherrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Fekto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Beedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Book
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2024

Great service! Valet pickup is perfect and well communicated. People are very helpful and friendly More

by Papaw fleck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Book
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2024

Got me in and out quickly, everyone was friendly and I’m confident in their work. More

by uhljason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Book
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2024

Would not recommend taking your car here to be serviced. Will never take anything I ever owe back here. We dealt with Bryan Kidd, he has awful customer service. Save your self lots of time and take it somew More

by Taylor Rogers
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Kidd
November 09, 2023

Bought a 2023 F150 from Carriage Ford and needed oil change and also needed a couple minor warranty issues looked at, they told me that I had to leave it for 2-3 days I cannot do that. They didn’t not More

by Ecmiles1175
Recommend Dealer
No
Employees Worked With
Wes King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Carriage Ford responded

Thank you for bringing this to our attention. This has allowed us to train our advisors to handle these situations properly moving forward. We apologize for the oversight, and inconvenience this has caused you. We will be happy to correct our mistakes, and provide you with a vehicle while we make the necessary repairs needed for your vehicle. Please contact our Service Manager Dean Book at 812-284-4444 at your earliest convenience.

Nov 20, 2023 -

Ecmiles1175 responded

So in response to getting warranty work done at your dealership still no help in providing a car, the rude service advisor said “we can get you a rental car but you will have to pay for it.” I shouldn’t have to pay for a rental car on warranty issues! The service department has been very uncooperative in dealing with them! So I will get oil change and rotate elsewhere from now on

July 23, 2023

it sucks these are the rudest people i have ever dealt with will not be back to purchase another vehicle if it was the last dealership left to purchase a vehicle from i would take up walking More

by dkbaxter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Thompson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Book
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Carriage Ford responded

We sincerely apologize we did not meet your expectations, and would like to investigate further so we can do everything possible to rectify the situation. In order for us to investigate further we will need a little more information from you. Please reach out to us by email with your full name, and best contact number to amanda@carriageford.com or marty@carriageford.com. We look forward to hearing from you soon.

June 02, 2023

Came in without an appointment. My rear passenger window would not close. I asked if they could roll it up for me until I could get an appointment to have it repaired I was in the More

by art
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Book
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Carriage Ford responded

Art, Thank you for taking time to share your experience. We are happy we could help, and truly appreciate your kind words. If we can help with anything in the future please do not hesitate to reach out.

March 26, 2023

Quick courteous service on my recall issue. Friendly staff. As always a pleasure to deal with. More

by martj1957
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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