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45 Reviews of Carriage Ford - Service Center
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December 13, 2017
Fair and Honest I would like to thank everyone at Carriage Ford. I recently purchased a vehicle from them and through no fault of theirs had some problems. The servic I would like to thank everyone at Carriage Ford. I recently purchased a vehicle from them and through no fault of theirs had some problems. The service department went above and beyond with repairs. Dustin is a great guy. I still had reservations about the vehicle and talked to Mr. Dean Book. He told me if I had any more problems he would do whatever it took to satisfy my wife and me. Yesterday I returned and ask him what they could do. He did exactly what he said he would do. I now have a 2 year newer vehicle and there was very little difference in the price. I would also like to thank my salesman Jared Goodman and Chase Timberlake. Also a shout out to Derrick in finance. I would definitely recommend Carriage Ford to everyone. More
by teamsterbutch
Employees Worked With
Dean Book, Derrick (in finance) , Chase Timberlake, Jared Goodman
December 05, 2017
Horrible leadership and Customer Service Worst service experience in 30 years of new vehicles. Now the second time that Carriage Ford hasn't called or had vehicle ready when promised, On to Worst service experience in 30 years of new vehicles. Now the second time that Carriage Ford hasn't called or had vehicle ready when promised, On top of that they lost information, the right hand didn't know what the left hand is doing, and they proceeded to charge me and let me leave for work on the ticket that was never performed. Don't deal with the General Manager, Dean Books, as he defines the word xxxxxxxxx and proceeds to tell you that it's his family business and he will do it however he wants and makes zero apologies for their mistakes. Never deal with these people! More
by LongTermFordOwner
October 04, 2017
Horrible service dept. and ownership!!!!? I will never do business with this place again ! Took my truck in for three concerns they didn't fix any of them and screwed my truck up door won't sh I will never do business with this place again ! Took my truck in for three concerns they didn't fix any of them and screwed my truck up door won't shut now do to them adjusting my door for a water leak so now it won't close they give me every excuse in the book why it wouldn't close don't want to fix it service guy that fixed it CHARGED at me when told him he did horrible work service writer step between me and him. Talk to Dean books he didn't seem to care told me if I didn't like their service I can go to one of several other Ford dealers around the area they could care less about the customers sad More
by Raymond Niskey
Employees Worked With
Dean book Harold white
October 03, 2017
They treat us like family. There is no other dealership I would use to either buy a car or for service. From management to service guys they are a great family organization. Can There is no other dealership I would use to either buy a car or for service. From management to service guys they are a great family organization. Can't wait to buy my next car. More
by Jerry and Cindy
September 13, 2017
Service is what keeps us coming back Since the late 1990s we have bought cars, trucks, suvs and a crossover (Edge) from Carriage Ford. Jeff Stirn.has always treated us as family. The cu Since the late 1990s we have bought cars, trucks, suvs and a crossover (Edge) from Carriage Ford. Jeff Stirn.has always treated us as family. The customer service we have received has kept us coming back. Jeff and his sale team are professional, knowledgeable, available to answer quetions, etc. But they never come across as pushy, aggressive or like a "salesperson ". I have and will continue to recommend Carriage Ford . Becki and Tony More
by Anthony r
Employees Worked With
