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Carriage Kia of Alpharetta - Service Center

Alpharetta, GA

4.1
8 Reviews
Call Service Center (678) 745-5095

8 Reviews of Carriage Kia of Alpharetta - Service Center

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August 23, 2025

Team was helpful and kind, especially lizzy! Also, my car got fixed in a reasonable time. More

by Jaylenbrockington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Dukatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Girma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lizzy and Esmeralda
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Aug 23, 2025 -

Carriage Kia of Alpharetta responded

Thanks for sharing about your experience with Carriage Kia of Alpharetta. We appreciate your business and hope to see you again soon!

August 22, 2025

I love them! Great communication, easy appointments. Izzy was very friendly and attentive.. They even washed my car.! I’ll be back for sure! More

by rsmite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Izzy in Service
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Aug 22, 2025 -

Carriage Kia of Alpharetta responded

Thank you for the glowing feedback! We’re thrilled Izzy made your visit such a positive one — and we’re glad you enjoyed the extra car wash. We’ll be happy to see you again next time!

August 22, 2025

smooth operation at all levels - very pleased with warranty service, scheduling, and notifications. will return to them next time. More

by 2020 Kia Soul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roudi
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Aug 22, 2025 -

Carriage Kia of Alpharetta responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Carriage Kia of Alpharetta. We look forward to having you as one of our valued customers for many more years to come!

Aug 22, 2025 -

Carriage Kia of Alpharetta responded

We’re so glad to hear everything went smoothly with your service visit! We look forward to welcoming you back next time.

August 22, 2025

Everyone there was so kind and accommodating. Ben P was GREAT! We recommend all our friends go to this dealership. More

by sport0419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Dukatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben P
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Aug 22, 2025 -

Carriage Kia of Alpharetta responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 20, 2025

Great experience! Service was completed fast and I love that you have different areas for waiting. I was able to enjoy the kids room with the lovely snacks. More

by kingayana01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rowdy Elliott
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Aug 20, 2025 -

Carriage Kia of Alpharetta responded

Thank you for the great feedback! We’re glad to hear you enjoyed the quick service and found the kids room and snacks helpful during your visit. We look forward to servicing your vehicle again!

August 19, 2025

Good but service folks don’t know how to reset the maintenance minder which is frustrating More

by JENDRISS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Izzy Rivera
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Aug 19, 2025 -

Carriage Kia of Alpharetta responded

Thank you for sharing your feedback. We’re very sorry that your maintenance reminder wasn’t reset during your visit — that should have been taken care of. If you need any further assistance with this, please don’t hesitate to reach out to us at wecare@choosecarriage.com and we’ll be glad to help.

August 15, 2025

Had an appt for an oil change and tire rotation. 20 minutes of actual work was squeezed into 2 hours and 15 minutes. This makes no sense to me. More

by gerard.efb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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Aug 15, 2025 -

Carriage Kia of Alpharetta responded

We’re sorry to hear about your frustration with the wait time during your recent visit. We do our best when scheduling to get every customer in and out as quickly as possible, but we understand how delays can be inconvenient. If you have any other concerns or would like to discuss your experience further, please reach out to us directly at wecare@choosecarriage.com.

May 19, 2025

Calling the Service Dept here a typical “shady car shop” would be a massive insult to shady car shops. (K)navish (Impudent (A)utocrats More

by ShameOnKia666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Esmerelda, Eric, nice korean tech
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Jul 17, 2025 -

Carriage Kia of Alpharetta responded

Hi, we take all feedback seriously, but after reviewing your comments, we’re unable to verify this experience as one that occurred at our dealership. The description provided does not reflect our team, service process, or communication style. If you believe this was posted in error, or if you'd like to provide more specific details, please contact us directly at wecare@choosecarriage.com so we can look into it further.