Carriage Kia of Woodstock - Service Center

Carriage Kia of Woodstock responded

We're glad you enjoy our coffee and find our team helpful. Thank you for the kind feedback about your visits to Carriage Kia of Woodstock.

Carriage Kia of Woodstock responded

Thanks for sharing about your experience with Carriage Kia of Woodstock. We appreciate your business and hope to see you again soon!

Carriage Kia of Woodstock responded

Thank you for your feedback. We sincerely apologize for the long wait times and repeated trips you experienced — that is far from the standard of service we aim to provide. Please reach out to us at wecare@choosecarriage.com so we can review your situation directly and work to make this right.

Carriage Kia of Woodstock responded

We’re so glad to hear you enjoyed your service experience with us at Carriage Kia of Woodstock. Thanks for your support and for letting us take care of your vehicle!

Carriage Kia of Woodstock responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Carriage Kia of Woodstock to be a positive one. Please don't hesitate to reach out if you need anything else.

Carriage Kia of Woodstock responded

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and that you feel misled — that’s not how we want anyone to feel when working with us. If you’re open to it, please reach out to us at wecare@choosecarriage.com so we can better understand the situation and work toward making it right.

Smith responded

The Dealership has had over 2 1/2 weeks to resolve an issue that we had concerning a key fob. The only response we get back from this Dealership is there working on it. After purchasing two vehicles a year ago from this dealership and now dealing with services needed from this dealership And the lack of their response in solving the issue not to mention issues I’ve had at the service department with responses of the oil changes, the time it takes to get in there is atrocious, and now this key fob incident that they have been unable to are not willing to do what’s right for my wife is just wrong. I do know I will never purchase anything from a Kia dealership again nor will I ever have anything good to say to any family members or anybody about this Dealership and what they say they can do and what they will do and empty promises and misleading information when purchases were made to when we actually needed the help all of a sudden, there’s a timeframe that we were told that it needed to be done in, which was never told to us prior to. I just really felt misled and the ear is no concern for the consumer and I purchased two cars a Kia Sorrento and a Kia forte and the dealership makes good money off these cars as well as they get a good percentage off the tail end of the loan that goes back to the dealership so there’s plenty of money that went through the dealership. And I just feel it’s very cheap and very unprofessional that they could not even stand behind what they told us that’s all I have to say about it. And I probably said too much. Have a good afternoon.

Carriage Kia of Woodstock responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Carriage Kia of Woodstock, we look forward to having you as a valued customer for many years to come!

Carriage Kia of Woodstock responded

We’re glad we could get your gas tank issue resolved quickly and have you back on the road the same day! Thank you for the kind words about our service and environment — we appreciate your trust in us.

Carriage Kia of Woodstock responded

We're grateful for your kind words and continued support. Our team truly values making our customers feel important and heard. We look forward to being of service again at Carriage Kia of Woodstock.