Carroll Chevrolet

My experience at Carroll Chevrolet was extremely negative due entirely to Dwayne, the finance manager. He refused to show or clearly disclose bank and financing information, even when asked directly. When yo due entirely to Dwayne, the finance manager. He refused to show or clearly disclose bank and financing information, even when asked directly. When you’re signing paperwork involving tens of thousands of dollars, that lack of transparency is unacceptable and a major red flag. Instead of providing clear answers, Dwayne relied on evasive responses, pressure tactics, and rushing the process, which made the entire situation feel deliberately deceptive and predatory. No customer should ever be pushed to sign anything without fully understanding where the numbers, rates, and fees are coming from. To be clear, this had nothing to do with the salesperson. James, the sales representative, was excellent — professional, honest, respectful, and genuinely helpful throughout the process. He did his job the right way and deserves recognition for that. Unfortunately, the behavior of the finance department completely overshadowed the experience. I strongly warn others: avoid this Chevrolet dealership if you value transparency and ethical business practices. If you do go, work with James only — and be extremely cautious in finance More

I regularly get my car serviced at Carroll. The service crew, including Kyle, Brent, Heather, and Robert, are respectful, professional, and responsive to my questions or needs. My four out of f The service crew, including Kyle, Brent, Heather, and Robert, are respectful, professional, and responsive to my questions or needs. My four out of five rating is not a reflection of their contribution to this dealership but of the dealership’s owners and management. I feel it’s unethical and, basically, bad business to charge regular customers three percent of what they have spent if they use a credit card. I regret, also, the dealership doesn’t honor military service men and women, police officers, and first responders with a complimentary discount. I encourage Carroll Chevrolet to think about the two issues mentioned in light of the ever increasing competition in car sales and service. More

The entire team at Caroll are top notch, but the service department really shines! I have been working with Brent Chilson and the service team for years personally and for our company fleet. They are hone department really shines! I have been working with Brent Chilson and the service team for years personally and for our company fleet. They are honest, trustworthy, and accommodating, hands down the best in Central Florida. More

I am usually happy with them price change was a shock on oil change very sad need to update prices online and let everyone price as they walk in for service Had a appointment took 4 hours to get it do when oil change very sad need to update prices online and let everyone price as they walk in for service Had a appointment took 4 hours to get it do when we just drive in seems like shorter wait First time being upset with this company More

I have been going to this dealership for 8 years and have bought 2 cars from you! I recently brought my car to service for a front end noise and my car was there for 3 1/2 days before Kyle told me I needed a bought 2 cars from you! I recently brought my car to service for a front end noise and my car was there for 3 1/2 days before Kyle told me I needed a new transmission that cost $7,400 needless to say I brought it to a transmission shop and within 2 hours I was told it wasn't a Transmission problem at all , it was the 2 front wheel bearings and a left hub. They fixed it for $1,400 and the car runs great! The service department charged me for a diagnostic report which was false and all the money I lost from not having a vehicle for transportation I lost! I will never use this company ever again and warn everyone I know not to go there!! More

The dealership had the color and price I wanted . Everything was perfect with dealership and my 2025 chevy trux Everything was perfect with dealership and my 2025 chevy trux More

Sales man Stan was very helpful and very informative and great customer service and was very knowledgeable great customer service and was very knowledgeable More

Carroll Chevy was great! Excellent customer service, they were welcoming and friendly, listened to what we were looking for and we bought a vehicle! & there was NO pressure!! Excellent customer service, they were welcoming and friendly, listened to what we were looking for and we bought a vehicle! & there was NO pressure!! THANK YOU!! More

Exceptional service! They go above and beyond. The sales and the service department is excellent They go above and beyond. The sales and the service department is excellent More

I’m very happy. The agent was very professional. He treated us excellently and helped us find the bus we wanted. The agent was very professional. He treated us excellently and helped us find the bus we wanted. More