Cars on Credit Mcallen

I am absolutely disappointed with this company. The employees, and I mean ALL of them (maybe that is company policy) are all very nice and will cater to you to get you to buy a vehicle. They make all employees, and I mean ALL of them (maybe that is company policy) are all very nice and will cater to you to get you to buy a vehicle. They make all kinds of promises and can't re-assure the customer enough times how they stand behind their policy of selling vehicle working to the customer's satisfaction. When buying a used vehicle it only makes sense that something was wrong with it when previous owner got rid of it, but, this company guarantees that they will repair whatever is wrong with it when you buy it. THEY LIE. My mom, who is 86 years old and lives on social security bought a van so she could carry her scooter where ever she went. From the start the key remote did not work so the alarm system would not activate. She told them numerous times about the problem and they kept telling her they would get to it. On a trip to Houston, someone broke in to the van, damaged the ignition trying to "hot wire" the van but were unsuccessful and didn't steal it. The alarm did not go off - because the company didn't keep their word. The van had to stay in Houston then they wanted us to pay labor, parts, and towing. Their reasoning was that "if someone was going to steal the van it would happen with or without an alarm. HOW STUPID IS THAT? Now they're sending letters that they plan to auction the vehicle, apply sales amount to account and hold me and mom responsible for any money owed. I did not buy the vehicle. From day one I should have known how dishonest they are because my mom's income is not sufficient to purchase a vehicle so the salesman said he could include my income with her account. We specifically told him it was to be in her name but if using my income helped her, go ahead and use it. Now, they say it is my responsibility. I know ignorance not justify my action and in all likelihood It will be responsibility too, but my point is how they will lie, cheat, and make promises to get your money with no regard to the reality that people buy used vehicles because we can't afford brand new. Stealing from an old lady this way is unforgivable. People, especially those of you who are very trusting, like me and my mom, remember that this company is not to be trusted. don't give them any money until they have fixed everything that is wrong with the vehicle first and don't believe them when they say they will "doctor" documents in order for your application to pass. Believe me it comes back at you and they sit back and laugh "another one bites the dust" More

This comapny has been so great with me. The vehicle has been very dependable. The customer service that I have gotten from this company is excellent. They are a great company to help you get back on your f been very dependable. The customer service that I have gotten from this company is excellent. They are a great company to help you get back on your feet. They give you a chance when no other dealership will even take the time to process your application. I just want to say thank you to Cars on Credit. You will always be my choice! More

This has to be one of the most poorly run businesses in the Rio Grande Valley area. As soon as they receive your down payment and give you the keys, their whole demeanor changes. They'll call and harass yo the Rio Grande Valley area. As soon as they receive your down payment and give you the keys, their whole demeanor changes. They'll call and harass you and your references even when you make your payments on time!! They're reasoning is "just giving you a friendly reminder about the payment that's due"... they do this every other week! They make you feel comfortable about purchasing a used car by telling you if anything happens, you only have to cover parts and they'll fix it free of labor charges. What they don't tell you is just how often the vehicle will be prone to breaking down. Not only are the payments on this 10 year old car as much as my 2012, but in the past 20 months of owning this "Lemon", i've spent just as much on parts as I have on the payments!! All that, mind you, is considering their mechanics... and I use the term loosely... can even figure out what the problem is. Half the time I bring the car in because IT WON'T START, they call me to tell me they can't figure out the problem because "there is no light on, therefore they can't diagnose it". So they just tell me to pick it up... are you kidding me?? I guarantee if you buy a car from them, something WILL be wrong with it within a few months. I can understand this might seem like a last ditch resort when it comes to purchasing a car when you have little or bad credit, but in reality, you will end up much deeper in debt if you buy a car from Cars on Credit, trust me. I recently lost my job and have been struggling to maintain the payments (all the while driving with a horrible noise in the engine because I can't afford to buy the part) and was calling them to tell them I wouldn't be able to make the payment until the following week... only to be told that a letter has already been sent to me threatening legal action for "theft"!! The payment isn't even 1 month late!! When I told the lady "Crissy" I will just return the vehicle to avoid that, she told me I better return it by tomorrow otherwise she'll see me in court, then hung up!! With this kind of service, and lack of understanding, am I crazy for questioning how they are still in business?? Whatever your circumstances are, there is a better way... please don't get duped into throwing your money away to this company. I regretted it within the first month and I promise you will too. More