Carsandpickups.com - Dallas

The vehicle we purchased was represented as having been completely inspected including a 50-mile test drive and any problems taken care of. We discovered several issues during a short test drive. It was pr completely inspected including a 50-mile test drive and any problems taken care of. We discovered several issues during a short test drive. It was promised that they would resolve after a longer drive or that the dealer would help resolve them. None were resolved. Several other issues became evident within the long drive home and the next day. The rep promised he would look into them. After a few weeks and multiple e-mail exchanges they just stopped responding. None of the issues were fixed by the dealer, some required expensive repairs. Also, it took over 6 weeks to get the title, but we did finally get it. I relied upon the good dealer rating we saw on Autotrader, but that certainly was not our experience. If you want to see ratings that more represent our experience, go to Better Business Bureau. More

very disappointed in service after the sale! Issues with truck included no insulation on hood, clearance lights on dually fenders not working, tailgate panel should have 8 bolts only had 3, ai Issues with truck included no insulation on hood, clearance lights on dually fenders not working, tailgate panel should have 8 bolts only had 3, air pressure monitor system not working, adjustable pedals didn't work. We drove down from Arkansas grabbed the truck and left. Didn't realize we should have brought our own check sheet! Dealership response was that it sold as is, and in regards to other issues they said file a claim on the warranty that we had purchased, I said in health insurance instances that it would be a pre existing condition, I was told to not tell them that! Very poor service after sale.... Not a new truck but for almost $50,000.00 I expect better! More

Absolutely terrible business practices. They take advantage of everyone who walks through the door Trucks are not serviced or cleaned and they lie about everything to make a quick buck. If They take advantage of everyone who walks through the door Trucks are not serviced or cleaned and they lie about everything to make a quick buck. If yiu call after the sale they will likely hang up. Stay away More

Terrible dealership! Total scam place. Sold us a truck with major issues. Sold us a warranty that they knew couldn’t be used in a modified truck. Stay away! Total scam place. Sold us a truck with major issues. Sold us a warranty that they knew couldn’t be used in a modified truck. Stay away! More

This place is the best! I’d definitely recommend. Chandler and the team did a great job making the process simple, quick and easy. I’d definitely recommend. Chandler and the team did a great job making the process simple, quick and easy. More

Very poor service, this guy that works there by the name of Chandler has no professionalism. This guy will never get back to you. Had to be after him as if I was the sales person. They do not deserve your of Chandler has no professionalism. This guy will never get back to you. Had to be after him as if I was the sales person. They do not deserve your business go elsewhere do not waste your time, on this dealership. I went to a diffrent dealership that did wanted my $80 grand. More

Leo was such a great salesperson. He did not pressure me at all. Made is uper simple and easy. No hidden fees, like most dealers. He did not pressure me at all. Made is uper simple and easy. No hidden fees, like most dealers. More

Buyer beware On 3-17 I contacted Charles the salesman about a truck I was interested in. He informed me it was available and the price was firm. On 3-18 I made my On 3-17 I contacted Charles the salesman about a truck I was interested in. He informed me it was available and the price was firm. On 3-18 I made my decision and talked to Matt the finance manager. He ran my credit and got the loan approved. I had seen there was a safety recall on the truck for a alternator that could catch on fire. I asked if they could check to see if it could be fixed prior to me buying the $60k truck and driving it 400 miles home. I was given all kinds of excuses why they couldn't do it. I understand not being able to have every recall fixed, but if it is a severe safety recall I think it would be good practice to try and have them done. What if it caught fire on the test drive? Ultimately on 3-23 I was told by Charles that the dealer would have to have the truck for a week, so I would have to pay for the truck in full, sight unseen, or take my chances and drive it home and have it fixed. This was confirmed by Matt that that was the way it was. On 3-24 Matt and I spoke again and I was told that he would check with one of the dealers in the area on Monday 3-27 to see what options there were. We even discussed putting a deposit down to hold it, which I agreed to if I was going to be fixed. I think this was as fair a request on their part as my request was to them. I asked if they had many dealers close to them and he said, there were probably 12 within a stones throw away. One of the main reasons I picked this truck was that being a disabled veteran and having a service dog, I needed more room for him. Charles even took pictures of the back seat folded and sent them to me so I would know for sure. On Monday morning I called a dealer close to me and was told that they had the part and it took less than a hour to fix. I asked him if it was ok to drive the 400 miles home and he replied that he wouldn't, but at least if it did catch fire Dodge would pay for it. Not very reassuring. I'm in a small town and they are in the Dallas/Fort Worth area and were told a week. Makes me wonder if they have a problem with the local dealers for some reason. I waited all morning for Matt to call, but no call. So at 12:06 I called and was told the truck was sold Saturday and that Matt was busy with a customer, but they would have him call me back. At 1:19 I called again and received the same response this time from Christian. At 2:33 the same response, and finally at 4:20 I made my final call with the same answer. I called at 9:21 this morning 3-28 and Christian said he was not in yet but be would give him the message. I was told by Matt more than once in our conversations to trust him he has been doing this for 10 years and knew what he was doing. I was told that people buy trucks from us sight unseen all the time, well that's great for them but, being disabled I need to be a little more diligent in finding reliable transportation, especially if there is the possibility of a no notice engine fire, as I don't move as quickly as I once did. If this is normal practice for them, then I can only assume that they don't care about the handicapped, veterans , or just plain are not concerned about any of their customers safety. Only selling vehicles matters to them. I had read a couple of other reviews that said they had problems and then they could never get ahold of whoever they were dealing with. I guess I should have heeded the signs. If you buy from them, good luck, you were given a honest review. More