Carsandpickups.com - Dallas

A great dealership overall, loved my experience with them and will definitly be coming back if I need another vehicle. Alfonso was phenomenal, highly recommend working with him. and will definitly be coming back if I need another vehicle. Alfonso was phenomenal, highly recommend working with him. More

Came in to see some cars that could potentially work for me, and Alfonso was a godsend. If you are looking for a new car this is the place to go! me, and Alfonso was a godsend. If you are looking for a new car this is the place to go! More

Beware “refurbished” claims at CarsAndPickups. com We went online, did our research, (so we thought) and secured a truck. Then we flew into Dallas from Michigan and purchased (with NO financing com We went online, did our research, (so we thought) and secured a truck. Then we flew into Dallas from Michigan and purchased (with NO financing) a “refurbished” Chevy Silverado 3500 HD from the Dallas location on-04-29-2025, Within days, we encountered three major failures: Heads‑up display did not work— right on the lot, and "Fraud Todd", the technician even told us to pay for the part and promised reimbursement,for part cost and installation at the Michigan Dealership, but we’ve heard nothing back. Both batteries failed three days after purchase, requiring towing and repair charges—again, reimbursement promised and never delivered. Also sensors for parking assist go off for no reason while driving. Moon roof will not open, & none of the many buttons on the inside ceiling of the truck work at all. They are complete scammers. They did NOT REFURBISH THIS TRUCK. We’ve been ignored repeatedly by both TODD The Fraud of the service department, Cagey Jacob Bernelle from sales. I have contacted dealership management and still NOTHING. We bought a refurbished vehicle, paid extra for peace of mind, and got nothing but frustration and more unsolicited bills that have NOT been reimbursed as promised. Total frauds. Now we have to sue these jerks, & report them. I can't believe what scammers these people have been to us. We are honest, hard-working people who are good on their word. They have gave us the run around, Good luck in prison, we are going all the way with this. Thanks for nothing. Lesson learned: steer clear. They’ll promise you anything just to get your money—but don’t expect a quality vehicle or follow-through. More

The vehicle we purchased was represented as having been completely inspected including a 50-mile test drive and any problems taken care of. We discovered several issues during a short test drive. It was pr completely inspected including a 50-mile test drive and any problems taken care of. We discovered several issues during a short test drive. It was promised that they would resolve after a longer drive or that the dealer would help resolve them. None were resolved. Several other issues became evident within the long drive home and the next day. The rep promised he would look into them. It was also promised that an owners manual and a part would be sent and labor reimbursed. After a few weeks and multiple e-mail exchanges they just stopped responding. None of the issues were fixed by the dealer, some required expensive repairs. Also, it took over 6 weeks to get the title, but we did finally get it. I relied upon the good dealer ratings we saw elsewhere, but that certainly was not our experience. We were pressured to fill out a rating already while they were filling out paperwork and wonder if that doesn't tilt ratings toward the positive. One more thing: they advertised no added fees, but there were added fees that they claimed were required by the state when I asked about them. More

Drove down from Arkansas to pick up a Ram 3500, headed back home and found a few minor issues after 5 hour drive, Chuck worked with us and helped us resolve our issues! So even after they had our money t back home and found a few minor issues after 5 hour drive, Chuck worked with us and helped us resolve our issues! So even after they had our money they worked with us until we were satisfied. More

Absolutely terrible business practices. They take advantage of everyone who walks through the door Trucks are not serviced or cleaned and they lie about everything to make a quick buck. If They take advantage of everyone who walks through the door Trucks are not serviced or cleaned and they lie about everything to make a quick buck. If yiu call after the sale they will likely hang up. Stay away More

Terrible dealership! Total scam place. Sold us a truck with major issues. Sold us a warranty that they knew couldn’t be used in a modified truck. Stay away! Total scam place. Sold us a truck with major issues. Sold us a warranty that they knew couldn’t be used in a modified truck. Stay away! More

This place is the best! I’d definitely recommend. Chandler and the team did a great job making the process simple, quick and easy. I’d definitely recommend. Chandler and the team did a great job making the process simple, quick and easy. More

Very poor service, this guy that works there by the name of Chandler has no professionalism. This guy will never get back to you. Had to be after him as if I was the sales person. They do not deserve your of Chandler has no professionalism. This guy will never get back to you. Had to be after him as if I was the sales person. They do not deserve your business go elsewhere do not waste your time, on this dealership. I went to a diffrent dealership that did wanted my $80 grand. More

Leo was such a great salesperson. He did not pressure me at all. Made is uper simple and easy. No hidden fees, like most dealers. He did not pressure me at all. Made is uper simple and easy. No hidden fees, like most dealers. More