Carter Acura of Lynnwood

Carter Subaru in Shoreline was fantastic, but when they sent me to their Carter Acura for installation of the parts, Iit was horrible. I was promised a loaner vehicle, but while making the appointment, th sent me to their Carter Acura for installation of the parts, Iit was horrible. I was promised a loaner vehicle, but while making the appointment, they told me it would only be 1.5 hours so they will not give me a loaner. Arrive for my appt, waited 3 hours before they were finished. Go to inspect and there was a ding they made on the rear corner panel and some paint scratches. They told me this is not how they do business and would take care of this for me. Another 45 minutes and they fixed the ding as best as they could and provided me with some touch up paint. They even said in good faith that they would fix another dent I had (which you can still see 1/4 of it) Unfortunately, there is still a trace of the ding they created. So, this pretty much wasted 1/2 of my day sitting there at the dealership. Something that should have taken 1.5 hours took 1/2 the day. They should have honored the loaner car agreement request made my Carter Shoreline so I could have gone to work instead of sitting there waiting and trying to do work from my phone. Very disappointing service, no matter how nice they talked to me. More

Had a really good experience with the finance manager and the sales team, even when i didnt get approved by the bank. the sales team, even when i didnt get approved by the bank. More

This place was almost as bad as the Chevy dealership I delt with 14 years ago. delt with 14 years ago. More

As a used vehicle, It would have been nice to have a little more time than on the spot at signing to consider a extended warranty. Also a shorter period than 6 years, such as 3 years for a used vehicle little more time than on the spot at signing to consider a extended warranty. Also a shorter period than 6 years, such as 3 years for a used vehicle would be nice and more attractive from a price point. As the vehicle I purchased was not an Acura product. A little more time to understand how the warranty process could work would be nice. As the work would likely not be done at the Carter dealership. It would be nice to understand how this works. I have purchased extended warranties in the past and was not able to use them without weeks of follow up and ridiculous levels of details to justify the payment for service. In this past example, I found the extended warranty to be of little value. It would have been nice to have a little time to explore the warranty offered beyond a on the spot "sign or its gone". I would still consider a 3 year type agreement if its available. If, I could spend perhaps a day or two to see how the Toyota in this case dealers respond to accepting the offered coverage. For example, do they welcome the coverage and have a history dealing with it. Just my suggestion on a possible improvement and potential sales in the future for the extended warranty package. I would have liked to have it. But, was cautious about dropping over $3k on something I could not confirm was going to be useful when needed. An overall good experience. As I paid cash, I cannot speak to the financing other than a brief conversation which was pleasant and professional. The facility is very nice and easily accessible. To date, the post sale follow up has been good. I would recommend Lin Loya and Carter Acura to others seeking a vehicle. Lin was very helpful and accessible to answer questions and available to show the car I wanted on my schedule. More

Very pleased with my car buying experience. Everyone was awesome. My husband plans to go back and get another car soon. Everyone was awesome. My husband plans to go back and get another car soon. More

Absolutely the easy most relaxed car buying experience I’ve had!! Dave was amazing he listened to what I wanted found it boom sold!! Russell was amazing in finance explained all the additional options!! A I’ve had!! Dave was amazing he listened to what I wanted found it boom sold!! Russell was amazing in finance explained all the additional options!! All I can say is I’m a customer for life!!! More

Such a great experience and great customer service. Definitely recommend to go here to buy a car!! Definitely recommend to go here to buy a car!! More

While waiting for an oil change we were attracted to a red RDX on the showroom floor. Sales representative Holly had a similar car with options we wanted made available for our inspection and test driv red RDX on the showroom floor. Sales representative Holly had a similar car with options we wanted made available for our inspection and test drive. Th purchase went smoothly with attractive finance option available. Subsequent return to have a trailer hitch and roof rack went very smoothly with Khadeejah Musa, our service representative guiding the transaction. We love the car and continue to be impressed with its quietness and many user friendly options. We drive two hours from Oak Harbor to take advantage of the Acura agency for quality work in maintaining our car. More

We were very happy with our experience in buying a used MDX at Carter Acura. We love the car and felt we paid a fair and reasonable price. MDX at Carter Acura. We love the car and felt we paid a fair and reasonable price. More

They were not professional or attentive I think they should be more concerned about the customer then just selling the car should be more concerned about the customer then just selling the car More