Carter Subaru in Shoreline

The purchase of my nearly new vehicle was not a very good experience. I felt like my business was not really wanted. Initial online inquiries were responded to by a bot and were not helpful (and had I been experience. I felt like my business was not really wanted. Initial online inquiries were responded to by a bot and were not helpful (and had I been able to get better responses/info then, I may have traded in my old vehicle). After going in and looking at some vehicles I followed up with questions via email with the salesperson. Responses felt curt. They also apparently do no offer any kind of shuttle for those purchasing vehicle (not even locally). When I said I would be coming in to purchase one, I got a stereotypical response of "better hurry because we have had others interested" and was told they do not hold used cars when I asked if I could do a deposit or something to ensure it was held (and I did not waste my time going in). At time of purchase I was left sitting alone for long periods of time while the salesperson was doing whatever (they never told me what they were going to do). At one point I saw them answering the phone at the front desk. Meanwhile, the salesperson with the couple next to me (who were purchasing a new car) sat with them and chatted while their paperwork was being processed elsewhere. A supervisor even went to them and congratulated them on their purchase. I continued to sit alone with no explanation of what was happening or what I was waiting for. Eventually they did come back and everything was finalized, but I sure did not feel wanted or that my business was appreciated. When I was looking at the vehicle again that second day (before going in to actually purchase it), I noticed a scratch on the side. I mentioned it and asked if they could cover it. The salesperson said they could ask, but seemed kind of annoyed (with other questions I had on the car too). The night/early morning after purchasing the vehicle I received an auto email from the dealership notifying me the price of the vehicle I had just purchased was being dropped $500 (I had signed up for notifications on it). I found that frustrating. I sent the salesperson a message letting them know. They responded apologizing and saying that the messages are automatically sent and they had not planned on reducing the price. I wonder how many other price drop alerts have been sent out for their vehicles that they won't/don't honor. There were some paperwork hiccups after my purchase. Communication regarding them from the finance person was horrible. The issue could have been taken care a lot sooner and without so much frustration if they had properly explained why things needed to be done a certain way. Overall, communication with like three different staff (and the auto bot) sucked from initial inquiry to purchase to after the purchase. More

My latest experience involved buying a used Subaru Forester for my sister at this dealership. The experience was wonderful. The sales person, Jeff Tongue, was very attentive and helpful throughout the Forester for my sister at this dealership. The experience was wonderful. The sales person, Jeff Tongue, was very attentive and helpful throughout the process. I have bought two new Subarus here as well and I have them serviced exclusively at this dealership. More

I am very satisfied with all aspects of buying my new Subaru. I appreciated the training on how to operate the bells and whistles and the friendly service I received. I’m very happy to be part of the Sub Subaru. I appreciated the training on how to operate the bells and whistles and the friendly service I received. I’m very happy to be part of the Subaru family and will highly recommend Carter Subaru to anyone I talk to. More

Everything was great, easy and fast with the Costco deal. Was completely free of any pressure. Was completely free of any pressure. More

We drove 2 hrs to come buy another subaru from John. He is knowledgeable and makes the experience enjoyable with light banter. He is knowledgeable and makes the experience enjoyable with light banter. More

Wendy was fantastic to work with - she really thinks about your needs and tailors your experience to align with your requirements. She was very knowledgeable about the differences between models and tri about your needs and tailors your experience to align with your requirements. She was very knowledgeable about the differences between models and trim levels and answered all of my (hundreds) of questions, gave excellent recommendations and ensured I ended up with a car I love. More

Everyone was really nice and helpful. Answered all my questions and helped me pick the right vehicle. Did have some delays with paperwork but still a good experience. Answered all my questions and helped me pick the right vehicle. Did have some delays with paperwork but still a good experience. More

Everyone at the dealership is/was very friendly and helpful. No hard sell tactics! Got a very fair price for my 11-year-old 3.6R Outback trade in and a better-than-expected purchase price on the new 2 helpful. No hard sell tactics! Got a very fair price for my 11-year-old 3.6R Outback trade in and a better-than-expected purchase price on the new 2026 Outback Touring XT. Working with Wendy made the purchasing process easy. We would highly recommend Carter Subaru for your next car purchase. More

I was pleasantly surprised at how well we were assisted during our entire purchasing experience. Kortney Livesay was wonderful to work with! She was friendly, courteous, went out of her way to answer all o during our entire purchasing experience. Kortney Livesay was wonderful to work with! She was friendly, courteous, went out of her way to answer all of our questions and gave us all of the time we needed to carefully decide on final choices. Skip the rest and choose the best. Thank You Kortney! More

I've been getting my car fiixed at this dealership's service shop for nearly 17 years. I have purchased 3 of my 4 Subarus here and Debbie has sold me 2 of them. Not only are the cars reliable, the bra service shop for nearly 17 years. I have purchased 3 of my 4 Subarus here and Debbie has sold me 2 of them. Not only are the cars reliable, the brand trustworthy, and the staff friendly, Debbie is knowledgeable and straight forward and I trust her completely when it comes to buying a car. Most recently, I purchased a used Subaru for my daughter who just started driving. The entire staff made it an experience that she will never forget. Debbie got her car ready and put a big bow on it and I had told my daughter that I had forgotten something at the shop when I brought my car in for an oil change. My daughter was absolutely shocked and the entire staff were smiling and cheering for her. It went perfectly and I am so grateful for them. The really cool thing is, the car is used and they didn't make a whole lot - if anything - from the sale. They treated us like family and didn't care about how much we spent, they just wanted it to be a great experience and wanted to be sure that we were provided with a safe and reliable car for a first time driver. THANK YOU, Carter Subaru, Debbie, and staff :) More