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Casa Toyota
Alamogordo, NM
153 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 153 reviews
December 30, 2025
DISCRIMINATION. . Has not gone through their end of providing a free service because that makes mistreatment better. Its been over one month since my initial complain . Has not gone through their end of providing a free service because that makes mistreatment better. Its been over one month since my initial complaint. I simply agreed to the oil change service along with a written apology for the treatment endured by Casa Toyota Staff, OR contact information for someone above the GM. Since then Management fails to make contact other than responding to reviews, More
by native_chic20
Employees Worked With
Derek Bell, Dori in Rental, Michelle , Brandon Burling
December 24, 2025
DISCRIMINATORY. WE WERE REFUSED A VEHICLE RENTAL BASED ON OUR LAST NAME. IT’S BEEN ONE MONTH AND STILL NO RESOLUTION MANAGEMENT IS AVOIDING MY CALLS. WE WERE REFUSED A VEHICLE RENTAL BASED ON OUR LAST NAME. IT’S BEEN ONE MONTH AND STILL NO RESOLUTION MANAGEMENT IS AVOIDING MY CALLS. More
by native_chic20
Employees Worked With
Dori in Rental, Michelle, Derek Bell, Brandon Burling
December 17, 2024
I absolutely regret ever stepping foot in Casa Auto Group. This place is nothing more than a scam. From the start, they misled me about the financing options, pretending like I was getting a good deal, Group. This place is nothing more than a scam. From the start, they misled me about the financing options, pretending like I was getting a good deal, only to realize later that I was trapped in a terrible loan with much worse terms than I was promised. But that’s not even the worst part. The car I bought was grossly overpriced, and it’s clear now that I was sold a vehicle that isn’t worth half of what I paid. I feel completely deceived and ripped off, and it’s infuriating to think that they’re likely doing this to countless other customers. Do yourself a favor and stay as far away from Casa Auto Group as possible. They’re a shady business that preys on unsuspecting buyers. I wouldn’t trust them to sell me a bicycle, let alone a car. Avoid this place at all costs. More
by yolla.alsabagh
Employees Worked With
austin welch, Rachael Lucero, Melissa Ortega, Brandon Burling
October 06, 2024
I had a great experience with Elijah, who from the moment I arrived treated me like person and not like another customer. He was attentive, knowledgeable, and went above and beyond to ensure we got the tr I arrived treated me like person and not like another customer. He was attentive, knowledgeable, and went above and beyond to ensure we got the truck we NEEDED. His professionalism and friendly demeanor made the entire process seem easy and without any hassles. Additionally, Derek and the maintenance team were exceptional in coordinating the install of custom tires and truck bed cover. I left the dealership with my Toyota Tundra and a big smile on my face, all thanks to everyone’s teamwork. I highly recommend Elijah to anyone in search of a sincere and no hassle car buying experience!! More
by Dan
Employees Worked With
Elijah and Derek
August 05, 2024
Elijah Lilley was and still is very friendly and helpful. Elijah and Derick Bell worked hard to located the model RAV4 we were looking for. After they located the vehicle they continued to work to get us the Elijah and Derick Bell worked hard to located the model RAV4 we were looking for. After they located the vehicle they continued to work to get us the deal we wanted. After we purchased the vehicle, Eric Brooks the Delivery Specialist who was very knowledgeable about the RAV4 features, explained in detail how everything works. These three gentlemen (Elijah, Derick, and Eric) made buying the RAV4 at Casa Toyota easy and pleasant. More
by l_ghurley
Employees Worked With
Elijah Lilly, Eric Brooks, Derick Bell all Five Stars
July 31, 2024
There are reputable dealerships out there, Casa (Toyota) isn't one of them. Any dealership that thinks that dealer markups are ok doesn't deserve to be in business, doesn't deserve your business, and certai isn't one of them. Any dealership that thinks that dealer markups are ok doesn't deserve to be in business, doesn't deserve your business, and certainly won't have mine. I intend to buy a new Toyota soon, but I will not be purchasing from any of my local dealers or any dealer that isn't willing to deal fairly with its customers. More
by Tony
Employees Worked With
Online Sales
June 26, 2024
I purchased a vehicle and 3 months later it's having mechanical issues. I am not very happy. Still going on 4 months later nothing has been fixed. I purchase a vehicle from a dealership expecting a grea mechanical issues. I am not very happy. Still going on 4 months later nothing has been fixed. I purchase a vehicle from a dealership expecting a great vehicle with no issue especially after only 4 months after purchase. I hope this will be resolved if not lesson learned. More
by Brittneycopeland222
Employees Worked With
Bryce certified sales, sam the finance manager
June 15, 2024
bought a 2016 corolla on may 14 2024. for 17,000.00. after I arrived home i talked to dealership next day and said that the fender keeps popping out . they just said that it's just a clip for 17,000.00. after I arrived home i talked to dealership next day and said that the fender keeps popping out . they just said that it's just a clip but didn't offer to fix it. then i went to clean seats and was shocked.. the back seat cushion was animal stains the entire length. that explains why they put a seat cover on it so i wouldn't see it. after they got my money, refused to answer phone calls, answer email, or call back. paperwork is still a messed up.i am now driving on expired temp. plates. they don't know which dmv they mailed paperwork to. dmv is not happy either. copied my address wrong 4 times. finally had to send them a letter snail mail. they just don't listen or care. they have no bookkeeping dept. i even emailed them informing them that i was going to start giving bad reviews tomorrow. i got zero responce. never have i had such a horrible experience with an dealership in my 72 years on this planet. all the reviews on their website are like 5. on other websites they had 1 star. yelp shows all one star ratings. they didn't post my review either cause it was one star. buyer berware. I am still driving with expired temp plate on car i bought. this business is dishonest at best. buyer beware. More
by sagbags2
Employees Worked With
derrick
June 13, 2024
Jeben Starwood did an outstanding job for us. He was very knowledgeable about all the vehicles, and very honest about the pro and cons of each, as well as the package options available to us. H He was very knowledgeable about all the vehicles, and very honest about the pro and cons of each, as well as the package options available to us. His honesty was very refreshing and made our decision to buy much easier. We are very satisfied and look forward to our next purchase from him. More
by tohanford
Employees Worked With
Jeben Swartwood
