Casco Bay Ford - Service Center

I dont understand what happened to casco bay ford service department but i can tell you they dont knowwhat there doing at all. i called three weeks ago i had a engine light come on they set up a time i took department but i can tell you they dont knowwhat there doing at all. i called three weeks ago i had a engine light come on they set up a time i took it down they said there was a recall on the censer that caused the light to come on.and they fixed it. one day later it came on again i called went back they said it was the knox cencer and they had to order one and wanted to know if i had a extened warrenty because it was 600.00 dollars for the sencer friday after that they called to say the part was in and made a appointment for 9 am the 7th sept i drove 2 hours down and 2 hours back for the third time and they said they didnt know who called but they didnt have the parts after 12 hours of riding back and forth i was very upset and i told them so.then i found out the sencer was or should be covered under the recall i am very unsatisfied with this dealer as far as service when the other service manager was there i never had this kind of problem.sorry to say but i would not recomend this service department for anything.they dont tell the truth they probley sold my sencor to someone else. because of this i will not deal with them again and im telling friends and family to do the same hate to see a place that was fair and new what they were doing turn to this cost me 120.00 for three trips down there and my truck is still not fixed More

Great customer service On June 19th, 2019, my wife and I were returning home to Pennsylvania from Bar Harbor when the windsheild wipers on our Winnebago RV stopped working. On June 19th, 2019, my wife and I were returning home to Pennsylvania from Bar Harbor when the windsheild wipers on our Winnebago RV stopped working. Because the chassis is built by Ford, we stopped at Casco Bay Ford to see if they good help us. Although we didn't have an appointment, one of their technicians, Brian, took almost an hour to determine what was wrong. Although they were unable to make a repair they did help us find out what was wrong and we were again on our way south. Their friendliness and helpfulness was outstanding. They were polite and there was no charge for their time. We can't thank them enough!! If it were possible, we would give them six out of five stars for a rating. More

Scamming They send out the pull snaps to every single resident place and tell them that they win the price of at least $500 and tell them to come in the shop s They send out the pull snaps to every single resident place and tell them that they win the price of at least $500 and tell them to come in the shop so they can scan it. Doesn’t matter how long your drive is, 2 hour drive to their car dealership and they said you won $2. All they want is luring people in the shop so they can look at their products. Worst kind of advertisement ever. I will never ever shop in this car dealer. More

Service Issue I have my 2013 F150 serviced at Casco Bay Ford in September. They noted that my front brakes needed to be replaced and my tire tread was getting low. I have my 2013 F150 serviced at Casco Bay Ford in September. They noted that my front brakes needed to be replaced and my tire tread was getting low. I had the front brakes replaced and new tires put on. I had Lyme disease so the truck wasn't used until this last month. I notice the inspection sticker was due so brought the truck into Casco Bay Ford for a sticker. Now they tell me it will need rear brakes and the front strut is leaking and if will cost over $900.00 to get fixed. Makes me wonder what they looked at back in September since the truck wasn't used since they last worked on it? More

Very poor attitude in the service department I've dealt with these guys a while now. The counter guys aqre former mechanics, not customer service profeswsionals. These guys act like they are doin I've dealt with these guys a while now. The counter guys aqre former mechanics, not customer service profeswsionals. These guys act like they are doing you a favor everytime the you bring your cdar there. You get absoulutely no sense they care wehter you go there or not. It's almost like there only there becuase they are obligated to do service as a dealer. This morning I went in for an appoiment they know about since Monday. They waited till I got there this morning and told me they might not have the parts. I asked why they didn't have the parts and didn't call the night before if that was the case. I got qa look like I was crazy for asking them to do thier jobs. I took my keys and left. The sad thing is, the parts they didn't know if they had, I bought less than a mile away at a VIP Car Center. The hard to get parts? Wipers and rain shields for a 2013 F150. Pretty pathetic for a FORD dealership. More

Great Very happy with what they had been done as always,very friendly and knowledgeable, they all seem to listen to any concerns you may have. Very happy with what they had been done as always,very friendly and knowledgeable, they all seem to listen to any concerns you may have. More

Best Service Around Great experience as always - friendly, professional and service work always done on time as promised. Highly recommend to anyone above all dealerships Great experience as always - friendly, professional and service work always done on time as promised. Highly recommend to anyone above all dealerships in the area. More